Find MultiTrack FAQ
MultiTrack Pro Wav Player
Before you start working with the Pro Wav Player we suggest you view our Video How-To Guides. These cover how to upload a song into the player, how to create a song mix, how to create a play list, how to use foot pedals and many more.
MultiTrack Pro Wav Player Hot Keys
| Spacebar | play |
| Spacebar | loop/unloop current section once |
| < > | forward or back on song timeline |
| < > (then) spacebar | cues/jumps to new song timeline section |
| < > (then) G | go immediately to new song timeline section |
| P | pause song |
| Esc | stop song |
| 123456789 | solo/unsolo stems 2-10 |
| QWERTYUI | mute/unmute stems 2-10 |
| A/Z | Increase/decrease tempo |
| S/X | change key up/down (semitones or half steps) |
| Left/right arrows | next/previous song in the playlist |
| ctrl m | open deep dive song editor |
| NB | |
| < > - Don’t hold the shift key down | |
MultiTrack Pro Wav Player - How To's
How to import songs into the player
How to skip to a different song in the playlist order
How to mute, solo and mix instrument stems
How to solo stems using Hot Keys
How to mute stems using Hot Keys
How to mix instrument stem volumes
How to use the left/right volume slides for each instrument stem
How to set up separate front-of-house and foldback/band mixes
How to build and save a song mix
How to loop the current song section
How to jump to and cue a different song section
How to use the click/shaker and vocal cue tracks
How to import your own stems to a song / How to import your own songs
How to build a custom arrangement
How to import your own songs into the player
MultiTrack Pro Player - FAQs
What's in each instrument stem?
How do I hook up my computer to the sound desk?
What technical computer specs do I need to use the Pro Wav player?
Can I use the old MultiTracks in the Pro Player?
Can the Pro Wav stems be used in the version 1.5 player?
Can I use the Pro Wav player on iPad/iPod?
Will the MiltiTrack Player run on both PCs and Macs?
Does the software player come pre-loaded with any songs?
Are there any chord charts for the songs?
Does a church need to purchase a separate player for every pc/laptop we use or for multiple users?
What is the difference between all the Worship Backing Band products?
Do I need to be online to use the Pro Wav Player?
MultiTrack Lite (1.5) - FAQs
What are the technical requirements for my computer to run the MultiTrack Player?
Will the MultiTrack Player run on both PCs and Macs?
What other hardware or software do I need to run the player?
How do I purchase and download the Player?
Can you change the mix on the fly as the song is being played?
Do the songs have click tracks?
Will you make an iPad and Iphone app for the MultiTrack Player?
Is there any kind of ‘try-before-you-buy’ / trial version?
Does the software come pre-loaded with any songs?
Is it possible to adjust the tempo on the MultiTrack Player?
Can you change the key the song is recorded in?
Can I use a foot pedal with the player?
I’m an artist / record label and I’d like my songs to be on the MultiTrack Player
Are the songs available in a format that works for people already using Ableton Live or Garage Band?
Are there any chord charts for the songs?
Will the MultiTrack player pre-arrange a set to play later during worship?
Is it possible to produce a play list with the instruments pre-configured?
Can you repeat choruses etc in the middle of a song?
Do most of these songs contain loops and synth pads and auxiliary guitar lines?
Does a church need to purchase a separate player for every pc/laptop we use?
Can I get discounts for multiple users?
What is the difference between all the Worship Backing Band products?
FAQs - MultiTrack Lite (1.5) Player After Purchase
I need to download the How-To Guide for installation and use
What keyboard short-cuts/hot keys are there?
After I install a song it isn't showing up in the library
Do I need to be online to use the Player?
I'm having problems with Norton
FAQs - Split Track Video Downloads
What software do I need to run the split track video downloads?
What are Worship Backing Band Split TrackVideo Downloads?
Where is the balance control on my system?
Do the on screen lyrics have videos or images behind them?
How do the downloads differ from the Worship Backing Band DVD?
FAQs - Video Lessons
What software do I need to run the video lessons?
FAQs - All Products
Are more songs going to be added to the repertoire?
Who is singing and playing on the songs?
How does the licensing work for CCLI and multi users/multiple computers?
Can I get discounts for multiple users?
Can I get discounts for bulk buys?
Don't forget to back up your tracks
MultiTrack Pro Wav How To's
How to import songs into the Pro Player
A downloaded song will store itself in the area wherever your own computer is set up to initially store downloads. This may well be in ‘My Downloads’ depending on how your system is set up. Open the Pro Wav player and hit the Library button in the top right hand corner under the Playlist pane. The Library will open in the centre of the player over the Play controls. Drag the song file (it’s a zip file) from your download area into the library area. The file will automatically unzip itself after a few seconds and install alphabetically in your library. DO NOT unzip the file before dragging it into the Library. If your browser has automatically unzipped the song, do not rezip it but y to import the song folder.
If you want to use that song drag it into the playlist area on the right hand side. Hit the Library button again to make the Play controls visible and you’re ready to go.
Open the Pro WAV player and hit the Library button in the top right hand corner under the Playlist pane. The Library will open in the centre of the player over the Play controls with your downloaded songs listed in alphabetical order. Drag any song into the playlist area on the right hand side. Hit the Library button again to make the Play controls visible and you’re ready to go.
How to skip to a different song in the playlist order
Once songs are built into a playlist you can skip between songs by using the left/right/up/down arrow keys on your keyboard.
Left arrow skips back a song and right arrow skips forward.
To change tempo, move the tempo slider (to the left of the Play button in the centre of the player) up or down. To save the new tempo for that song hit the Save Song Mix button at the top left of the player in the Band pane. The tempo will be saved for that song until you adjust the tempo slider or hit the tempo reset button at the base of the tempo slider (followed by Save Song Mix button if you want to save the changed tempo).
To change key use the + or – buttons in the key change area (to the left of the Play button in the centre of the player). The key change increments are set in semitones/ half steps up or down. To save the new key for that song hit the Save Song Mix button at the top left of the player in the Band pane. The new key will be saved for that song until you resave a different key or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list.
How to mute, solo and mix instrument stems
Direct under the name of every instrument stem (e.g.ELEC1) there are two buttons. Mute and S (solo). Pressing the Mute button completely mutes the audio for that instrument stem on that song only, and the S button solos the audio for that stem only. Pressing the button a second time unmutes/unsolos that stem. You can choose any combination of mutes and solos you want. Hitting the Save Song Mix button saves your chosen mute/solo combination even if you remove that song from the playlist.
How to solo stems using Hot Keys
You can also solo/unsolo stem numbers 2-10 (Vox-Drums) using the Hot Keys 123456789 on the top of your keyboard under the F1 F2 F3 F4 etc keys. 0 solos the click track. Pressing the same key again unsolos that stem. This means you can also assign any stem to a keystroke basedUSBfootpedal – e.g. If you want to go to a chorus with just bass and drums hit the 8 and 9 keys together at the appropriate moment or even assign keys 8 and 9 to your footpedal for total hands free operation.
How to mute stems using Hot Keys
Just like soloing you can mute/unmute the same stems using the QWERTYUIO keys. These keys can again be assigned to a keystroke basedUSBfootpedal for hands free operation.
How to mix instrument stem volumes
Each instrument stem has two independent volume sliders marked L (left) and R (right). Moving any slider forward or back boosts or cuts that instrument stems volume.
How to use the left/right volume slides for each instrument stem
You can boost and cut the volume of any instrument in the mix by using the stems’ individual volume slides. Moving a slider to the right boosts the signal and moving to the left cuts it. Any changes are saved via hitting the Save Song Mix button.
The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front-of-house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.
How to set up separate ftont-of-house and foldback/band mixes
The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front of house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.
How to build and save a song mix
You can build your own unique song mix by muting, soloing or mixing the volume of any of the instrument stems. Hitting the Save Song Mix button on the top left hand side of the player saves any muted, soloed or adjusted volume sliders as well as tempo and key changes for that song ONLY.
That data will be saved for that song until you resave a different mix or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list.
N.B. Data is saved locally on your computer so if you transfer your player and tracks to a different machine then you will need to re-setup your song mixes. Please note you need an additional license for multi-users and a second computer.
How to loop the current song section
Hitting the spacebar in the song section, currently playing (e.g. Verse 2) will cause the section to be repeated or looped ONCE, automatically and then carry on playing the rest of the song. Hitting the spacebar again before the repeat has taken place will cause the action to be cancelled. You can repeat a section as many times as you like with a single touch of the spacebar.
Again for total hands-free control the spacebar can be assigned to any keystroke based USB footpedal.
How to jump to and cue a different song section
To change the sequence of the standard song structure toggle the < > keys backwards or forwards while a song is playing until you toggle over the new song section you want to jump to. This will cause sections in the song timeline to change colour from yellow to dark red/purple. Once you have toggled over the required section hit the spacebar once and the section will change colour to bright red. At the end of the current song section the player will jump to the chosen section automatically and in time.
Again for total hands-free control the < > keys can be assigned to any keystroke based USB footpedal.
For total hands-free control any of the Hot Keys can be assigned to any keystroke basedUSBfootpedal. We’d recommend assigning the < > keys and spacebar to the left, right and centre buttons of a 3 button footpedal for full live control over all play, loop and jump/cueing functions. If you have a or second footpedal or a foot pedal with more buttons like the Keith McMillen SoftStep we’d recommend assigning some instrument stems to solo e.g. bass and drums or keychange/tempo change functions.
How to use the click/shaker and vocal cue tracks
There are actually 3 click track based stems within the player. Stem 1 is a 2-bar intro click and stem 12 is a full song length 8th note click. When using the click tracks we’d recommend also using the separate left/right front of house/foldback mix functionality so the congregation doesn’t hear the full length or intro click sounds. Stem 13 is shaker based click which is a bit more natural sounding for those who want to use a click track but aren’t using the separate mix function.
How to import your own stems to a song / How to import your own songs
There are two ways to add your own audio. Firstly you can replace any of the stems in an existing Pro Wav Stem song with a Wav audio stem that you’ve created (e.g. substitute the shaker audio for a new guitar part you’ve recorded) and secondly you can import full songs that you’ve created in your preferred DAW software as Wav stems into the player.
1. To replace an existing stem in a worship backing band song
To replace a stem in a WBB Pro Wav song you must first locate the song file folder for the song you wish to edit on your computer and replace the individual instrument wav stem like-for-like with your new audio stem exported via your preferred DAW software.
To do this go to your C: Drive or Home folder. There you should find a Worship Backing Band folder. Click into the folder and you should find a variety of other folders. Click into the Songs folder and then into the folder for the song you want to select (note - there are other file types with the same song name here. Ignore these, just click on the folder icon). Next click into the song (not MacOSX folder), then ‘Samples’, then ‘Imported’. Here you will the 14 individual Wav instrument stem parts for each song.
Drag all those stems into your preferred DAW software to find out the exact song length.
Create a stem of audio to the exact same length of all the other 14 stems and balance the volume to taste. Our stems are in mono/mono format so left and right audio must be exactly the same with no panning and effectively mixed all to centre.
Print the stem to disk in WAV format then simply replace one of the existing stems with your new audio stem. NOTE the new stem has to be named exactly the same as the replaced stem in order for the player to recognise it. So if you are taking out ‘KEYS 2’, even if you are replacing it with a drum loop or a new guitar part, the new audio has to be called KEYS 2 The list of full stem names is below:
1 INT CLK
2 VOX
3 BVS
4 AC GTR
5 ELEC 1
6 ELEC 2
7 KEYS 1
8 KEYS 2
9 BASS
10 DRUMS
11 EXTRAS
12 CLICK
13 NAT CLK
14 VOX CUE
There must be exactly one space character between words and no spaces at the start or end of the name.
So, for example, "5 ELEC1" would fail (no space between "ELEC" and "1"), so would "5 ELEC 1" (2 spaces between "ELEC" and "1") and so would "5 ELEC 1 " (a space after "1")
2. Import your own full songs into the player
You can import any Wav stems into the player to create a custom song. Our player supports up to 14 stems of Wav audio so simply configure your song audio into 14 stems, export it as Wavs from your DAW recording software and drag it into the library of the Pro Wav Player as per our own Pro Wav Stem Songs.
To do this the stems from your recording software need to be bounced out as Wavs all at exactly the same length. If you have less than 14 stems in your song bounce the remainder of the 14 out as blank audio.
In our Pro Wav player all our songs are mixed as mono/mono with no panning i.e. everything mixed centre to make use of the left/right separate front of house and foldback monitor mix options. We’d suggest you do the same to make full use of this feature.
If you want the player to be able to loop and jump backwards and forwards to verses and choruses within your song you need to make note within your DAW software of the exact 100th of seconds of each of those marker points. To do this either click on each song section marker point in your DAW software and manually make note of its timing (e.g. 151.39 secs). Some software like ProTools will give you the ability to run out a marker point text file so that you don’t need to manually make a note of each point. See your DAW software instructions for how to do this.
Note - if you want to incorporate space for a two bar intro click as per our Pro Wav stem songs you need to set this up BEFORE making note of the marker points (as they will obviously change if you then add a two bar intro.
Once the stems are bounced out as Wavs put them in a folder and name each stem as per the naming convention below:
1 INT CLK
2 VOX
3 BVS
4 AC GTR
5 ELEC 1
6 ELEC 2
7 KEYS 1
8 KEYS 2
9 BASS
10 DRUMS
11 EXTRAS
12 CLICK
13 NAT CLK
14 VOX CUE
There must be exactly one space character between words and no spaces at the start or end of the name.
So, for example, "5 ELEC1" would fail (no space between "ELEC" and "1"), so would "5 ELEC 1" (2 spaces between "ELEC" and "1") and so would "5 ELEC 1 " (a space after "1")
Then open the library area of the Pro Wav Player and drag the whole folder in. The song will be listed in the library area as ‘My New Song’ until you change the name and set up the verse/chorus/bridge marker change points.
Setting up your song’s name, key and marker change points.
Drag ‘My New Song’ from your library into the playlist area on the right hand side of the player. Hit Control m simultaneously and a deep edit screen will appear over the player.
Here on the left hand side you can add the song name, song key and in the centre two sections marked ‘section start point’ and ‘section finish point’ where you add in the songs verse/chorus/bridge marker change points in 100ths of seconds.
The song should start at 0.00 so the first section finish point should be at the beginning of your intro if you have added space for a two bar intro click as detailed above. So if your intro start 6.315 seconds, out that data in the section finish field.
The start of the next section (e.g. verse 1) should now be automatically in place so next enter the date for the next change point (e.g. verse 1 into pre chorus)
Minutes to seconds calculator
All song change marker points need to be listed in seconds and hundreds of seconds eg. 97.254. (NOT minutes and seconds). If your DAW software shows minutes and seconds for each marker change point (e.g. 1 min 1.45.234) use the minutes and seconds calculator converter provided for you in the top right hand corner of the of the player deep edit window. I.e. enter 1.45.234 into the calculator and it will give you the time in seconds only (i.e. 105.234)
Continue with these steps until you have entered all the possible section change points you may want to jump to while you play the song. The final section finish point should be the very end point of the entire song.
Remember to save your changes via the save button at the top left of this deep edit screen.
How to build a custom arrangement
There are two ways to build a custom arrangement. The simplest method which will be enough for most users is to change the arrangement on the fly via the < > spacebar mute and solo hot keys. These functions are designed for one touch simplicity in a live worship team environment and should suit 95% of users 95% of the time.
If however you want to dive deeper and create your own custom arrangements we’ve built in the freedom to do so via your favourite Digital Audio Workstation software such as ProTools, Logic, Ableton, Reaper etc. So if you want a song version that starts with Verse four followed by five chorus’s, ending with the bridge, and replacing the guitars and keys with loops, brass and bagpipes you can! (but it doesn’t necessarily mean you should!)
The stems you’ve got are high quality WAVs so you can import them into any DAW software and chop, change or replace them to your hearts content. Then all you need to do is re-import them into the player.
The Worship Backing Track player and songs are sold to you as a one off permanent download. It is your responsibility to back up your songs to a separate hard drive or other device in the case of loss. Customers who do require replacement software or songs will be charged a fee.
Worship Backing Band normally allows a few download attempts from the website only in case your broadband connection is lost, spare download attempts are not provided as a backup solution.
I have a new computer/My computer has crashed. How do I get the Player and Songs onto my new computer?
It is your responsibility to back up your files. Replacing lost files individually is very administratively time consuming for Worship Backing Band staff and our website does not allow us to simply reinstate lost files to your account. To make matters easy and to help you avoid extra expense we always give at least 3 download attempts with each purchase. Most customers use one download attempt on their initial install which leaves them 2 spare for future use. Of course sometimes your broadband connection is disturbed or you perhaps get confused when downloading so you may end up using all your spare attempts.
If you get a new computer or for some reason lose all your data from your old computer this is what you do:
The Player - if you still have download attempts remaining simply login to your account on your new computer (if you have forgotten your password and when you hit password reminder an email doesn't arrive, it is because your ISP is blocking our auto generated emails. In this case please email us for a manual reset). Once logged in, go to My Downloadable Products and download the MultiTrack player. This will set the player up on your new computer and also set up an empty "Songs" folder.
If you don't have download attempts remaining you will need to purchase the player again. Copying the player files from the old to new pc is for very technically proficient users only due to the install process. We do not provide support for this. (The songs are much easier to retrieve and copy manually from one computer to another so you will not need to repurchase these.) We realise that this will involve you in additional expenditure so once you have purchased again please email us both the original and new order numbers and we will give you a 50% refund on the second purchase.
The Songs - The songs are stored in a songs sub folder called Songs on your C Drive inside the Worship Backing Band folder. Simply copy the contents of the Songs folder to a pen/usb drive to move to the new computer.
You are always welcome to email us for technical support (please note this is not provided on the phone). Normally we can sort any problems out quickly and efficiently. If we have to provide replacement direct links to either the player or the songs, a charge will be made to cover our admin time.
MultiTrack Pro Player - FAQs
What's in each instrument stem?
1 - two bar intro click (8th note)
2 - lead vocals
3 - Background Vocals
4 - acoustic guitar
5 - electric guitar 1
6 - electric guitar 2
7 - keyboards 1
8 - keyboards 2
9 - bass
10 - drums
11 - extras
12 - click – (8th note)
13 - shaker click
14 - spoken word vocal cue
The MultiTrack EZPZ (1.5) and MultiTrack Pro songs all have the same instrument stem options.
Stem 11 is where we place any leftover parts from our recordings that bring something extra to the sound but don’t naturally fit into the other stems. The sounds are song specific and will fatten the overall sound of your live band. This could be extra guitars, keyboards, programmed samples, drum loops or even strings or brass. About 80% of our tracks have audio in the extras stem.
How do I hook up my computer to the sound desk?
If you want to use the two separate congregation/band mixes available you need a standard cable that goes from your 3.5mm stereo computer headphone output that splits into 2 inputs on your church mixing desk, which are most likely standard ¼ inch jack plugs. If your church/small group doesn’t have a PA system and is just using a single amp then a standard 3.5mm to whatever input your amp has (again probably ¼ inch stereo) will be fine.
There are two main click tracks - stem number 1 which is purely a two bar intro click and stem 12 which runs the full length of the song. Both of which you can solo or mute. Most worship bands that don’t use the full length click will still want a click to intro the song. Most worship teams also just want the band and not the congregation to be able to hear either click track, and you can do this via setting up separate front of house and foldback mixes on your mixing desk (see the how to guide above).
For churches without a mixing desk we’ve also given you a shaker click (stem 13) which gives an alternative, more natural sounding click which isn’t as obtrusive when heard by the congregation.
What technical computer specs do I need to use the Pro Wav player?
PC – minimum specification:
Windows XP, Vista, Windows 7 Vista and Windows 7 or 8 with 1Mb RAM. Please note that sometimes we experience problems with Vista due to well documented issues with Vista and QuickTime. We will do our best to support this but if they cannot be resolved we will offer a refund.
Software to be installed:
QuickTime version 7, which is a free download here: http://www.apple.com/quicktime/download/
Mac – minimum specification:
Intel based Macintosh, running Mac OSX 10.6 or higher with 1Mb RAM
The player will NOT function on Power PC Macs or iPads.
The files we give you for use in the Pro Wav player are uncompressed studio Wav files. These files are large by their very nature but give you the clearest possible high definition sound. Each song comes as a zip file and is roughly 300-500mb in size depending on song length. So when downloading do make sure you have a strong uninterrupted broadband connection.
Can I use the old MultiTracks in the Pro Player?
No only the Pro Wav stem file will play in the Pro WAV player
Can the Pro Wav stems be used in the version 1.5 player?
No only the 1.5 songs can be used in the 1.5 player. Only Pro WAV stem files will play in the Pro WAV player.
Can I use the Pro Wav player on iPad/iPod?
No. Due to the large song file sizes, designed for highest possible quality audio, the hard drive sizes needed to store the 75-100 songs an average church would use would exceed most ipads/ipods internal storage capacity.
Will the MiltiTrack Player run on both PCs and Macs?
The Pro Wav song files are exactly the same whether used on Mac or PC but the player software is Mac or PC specific. I.e. if you run both a Mac and a PC you will need to purchase both the individual Mac and PC versions, which are identical in look and functionality.
Does the software player come pre-loaded with any songs?
No.
I'm an artist / record label and I'd like my songs to be on the MultiTrack Player and available for sale on worshipbackingband.com
We are very open to adding songs from a variety of artists and/or record labels to the repertoire. You will need to provide the “stems” from the original recordings (we can provide a specification for this) and there will be a charge to convert those stems into a format suitable for the Player. Publishers will earn commission on sales, and of course, when songs are sung in church, CCLI will also pay a royalty to the publisher directly. Please contact us for more information.
Can I use the songs I have bought for the Pro Wav Player in other software like Ableton, ProTools or GarageBand?
Yes. As the Pro Wav stems song files you purchase for the Pro Wav player are standard Wav files they can be used in any other Digital Audio Workstation software that accepts Wav stems.
Furthermore the Pro Wav stems song files you purchase also contain a fully configured Ableton file, so if you have Ableton Live, just click on the Ableton icon in the zip file and the Ableton session should automatically open for you. Some churches use Ableton as it has very powerful functionality, however we’ve designed our Pro WAV player to be the simplest and easiest to use software interface available, so it should much more suitable for 95% of users, 95% of the time.
Are there any chord charts for the songs?
Yes. We have a whole range of Super Chord Charts that are designed specifically for our backing track version and give much more information than a standard chord chart. E.g. a road map of the song structure, key, a strumming pattern, bass and drum groove, chord diagrams and even includes a separate version for guitar friendly capo chords.
Does a church need to purchase a separate player for every pc/laptop we use or for multiple users?
When you buy the Player and tracks you will be asked how many users/computers it will be installed on. The price model is 100% for the first user/computer and 50% per user/computer thereafter.
What is the difference between all the Worship Backing Band products?
A detailed description of the differences between the products is provided on the Worship Backing Band website.
Do I need to be online to use the Pro Wav Player?
No. Both the player software and the songs are downloaded locally to your computer so you don’t need to be online. In fact we’d recommend turning the computer you use in live worship offline to prevent any unexpected internet based interruptions!
No iPad app just yet but one is due very soon and you'll need the MultiTrack Pro Wav Player on a local Mac or PC to work with it (so fine to buy that now and use direct on your Mac/PC until the iPad app is available).
With the new player we are using wav files rather than compressed audio (MP3s). Wav files are great quality and when you are playing in church with a live band we've found that it's best to focus on getting sound with the greatest clarity hence why we are using wavs rather than compressed audio. Wavs make for very large file sizes so we'd blow the storage capacity on most iPads pretty quickly.
We still find that most churches have a computer or Mac available so we are working on an iPad solution which will enable an iPad app to work as a controller for the PC or Mac where the song files would be stored. This should be available in the next few months. Because this is the planned solution you are safe to buy the Pro Wav Player and Pro Wav stems now and get the iPad app as an add-on when it arrives.
MultiTrack EZPZ (1.5) - FAQs
What are the technical requirements for my computer to run the MultiTrack Player?
PC – minimum specification:
Windows XP, Vista, Windows 7 Vista and Windows 7 with 1Mb RAM
The MultiTrack Player will also run on Windows 8, however, Windows 8 includes a new security feature called SmartScreen which will cause an alert to be shown when you run the installer. The alert says "Windows protected your PC", with a button labelled "OK" and a link labelled "More Info". When the alert appears, click on "More Info" and a button labelled "Run Anyway". Click on the button to run the installer, after which the player will install and run correctly.
Software to be installed:
QuickTime version 7, which is a free download here: http://www.apple.com/quicktime/download/
Mac – minimum specification:
Intel based Macintosh, running Mac OSX 10.6 or higher with 1Mb RAM
The player will NOT function on Power PC Macs or iPads.
Will the MultiTrack Player run on both PCs and Macs?
Yes – please see the technical requirements FAQ for software and web browser requirements.
What other hardware or software do I need to run the player?
You need a computer to run the player and amplification so that you can hear the tracks. All you do is simply plug the headphone output of your laptop into the amp via a standard headphone mini jack to 1/4 inch cable, and that’s it! You do not need to be online to use the player.
What cable do I need?
If you want to use the two separate congregation/band mixes available you need a standard cable that goes from your 3.5mm stereo computer headphone output that splits into 2 inputs on your church mixing desk, which are most likely standard ¼ inch, jack plugs. If you’re church/small group doesn’t have a PA system and is just using a single amp then a standard 3.5mm to whatever input your amp has (again probably ¼ inch stereo) will be fine.
How do I purchase and download the Player?
For detailed instructions on installation and use, see our picture guides - How To Guide - PC and How To Guide - MAC.
Can you change the mix on the fly as the song is being played?
Yes
What are stems?
When we talk about stems we mean each instrument as it is separately recorded. So drums are one stem, as are lead vocals or bass. Electric guitars have two separate parts so they are listed as two separate stems. Backing vocals or BV’s are grouped as one stem even though the BV’s have multiple harmonies. For user simplicity we decided to standardize with 10 instrument stems plus two click track stems, a spoken word vocal stem and a 2 bar intro click stem. Here is a blog post explaining the stems in more detail.
Do the songs have click tracks?
Yes, and more! Each song has a click track you can select or de-select, and put in just the band mix if you wish, plus a shaker if you prefer a more natural sounding click or don’t want to set up a separate band mix. Also each song has a standardized two bar intro click that again you can just select in the band/monitor mix if you want to
I find it hard to follow backing tracks that have no lead vocal. Do yours have lead and background vocals?
All our tracks have a top quality lead and background vocals. You can adjust the volume of these so, for instance, you can have the lead vocal playing in the “band” mix so that only you can hear it. You sing along to the load vocal and the congregation hear just your vocals rather than the Backing Band vocal. Also, to help you follow the structure of the song there’s an optional spoken word vocal cue.
Will you make an Ipad and Iphone app for the MultiTrack Player?
Yes, an app is planned soon. We chose to go the Mac/PC route first because that’s most small churches still use.
Is there any kind of ‘try-before-you-buy’ / trial version?
Yes, there is a free trial version which comes loaded with a number of partial songs which you can experiment with to learn how the player functions. This trial version will only work with the pre-loaded songs, so you will then have to buy the full player when you decide to purchase additional songs.
Does the software come pre-loaded with any songs?
No. We wanted to keep the price of the software to a minimum so have not bundled any songs with it as different churches would want very different songs. There are discounts available for multiple purchases.
Is it possible to adjust the tempo on the MultiTrack Player?
Yes, there is a tempo shift function.
Can you change the key the song is recorded in?
You can pitch shift to ANY key. Obviously the vocals don't pitch shift very well when it's a long way from the original key so you may need to mute the vocals in those circumstances.
Can I use a foot pedal with the Player?
If you want to use a pedal with the MultiTrack Player for total hands-free operation simply buy one of the many keystroke based gaming foot pedals (lots available on eBay) and simply assign the foot switch to activate the space bar.
I’m an artist / record label and I’d like my songs to be on the MultiTrack Player
We are very open to adding songs from a variety of artists and/or record labels to the repertoire. You will need to provide the “stems” from the original recordings (we can provide a specification for this) and there will be a charge to convert those stems into a format suitable for the Player. Publishers will earn commission on sales, and of course, when songs are sung in church, CCLI will also pay a royalty to the publisher directly.
Are the songs available in a format that works for people already using Ableton Live or Garage Band?
Yes. We have chosen the most popular songs and have made them available as Wavs with an Ableton session file. We call this product the MultiTrack Pro.
Are there any chord charts for the songs?
Yes. We've created some "Super Chord Charts" for the most popular songs and more are coming soon. Click through for more information
Will the MultiTrack player pre-arrange a set to play later during worship?
Simply drag the songs you want from the library into the playlist area and start it whenever you want. You can choose to skip songs on the play list.
Is it possible to produce a play list with the instruments pre-configured?
The answer is yes and no. Yes you can, in that once you select a song and adjust the instrument mix (e.g. mute bass and drums) it will stay that way until you change it again. So if you choose five songs you can pre configure each song without bass and drums and each song will play like that. What you can’t do right now is say choose 20 songs and and globally mute bass and drums via one instruction.
We experimented with a ‘global mix’ idea but put it on ice for now because if you have to manually configure a song mix just once then it at least guarantees that you will have listened to it all the way through and have hopefully rehearsed it once before attempting it live.
It sounds obvious but we’ve met so many underprepared musicians who don’t rehearse a song they don’t know that well and then live it falls apart because they hoped that winging it/blagging their way through/trusting in God/being Spirit led would be enough for the practical elements to come together.
Can you repeat choruses etc in the middle of a song?
No. Not with EZPZ. You can repeat and loop sections with the MultiTrack Pro Wav Player though.
Do most of these songs contain loops and synth pads and auxiliary guitar lines?
Yes! Each song has two electric guitar parts and at least one is textural so there will be plenty to back up your existing players. Indeed you could leave both of these parts in but set them low in the mix if you want to fatten out the sound to augment your live setup. Its the same with the two keyboard stems. One may be piano but if it is the other is often strings, pads or Hammond. Or it may be a synth and a Hammond in which case you’ll have loads of ’space’ for your piano players as again there’s generally something textural in each song arrangement.
We’ve also got a stem in many of the songs we call ‘extras’. This contains many of the elements that won’t fit into the standard track format. So sometimes there are loops, maybe extras keys, synth or guitar parts that are naturally set low in the mix to add to the texture, some sounds have some programming, others even have a bit of brass. It really varies from song to song but these extras will give a bit of width to the live sound.
Does a church need to purchase a separate player for every pc/laptop we use?
When you buy the Player and tracks you will be asked how many users/computers it will be installed on. The price model is 100% for the first user/computer and 50% per user/computer thereafter.
What is the difference between all the Worship Backing Band products?
Check out the Compare Products page.
Answers - MultiTrack EZPZ (1.5) - After Purchase
I need to download the How-To Guide for installation and use
For detailed instructions on installation and use, see our picture guides - How To Guide - PC and How To Guide - MAC.
What keyboard shortcuts/hot keys are there?
Once you have the player installed you will find the following hot keys helpful:
esc => stop
space => play
left arrow => back (prev)
right arrow => forward (next)
'm' => mute
'p' => pause
The < and > keys allow the user to select another song section and the G key jumps to that section and starts playing the song from there. This works in the same way whether the song is currently playing or not (i.e. if the song has not started, the G key will start from the selected section)
After I install a song it isn't showing up in the library
You need to refresh the player (i.e. reload the page) after installing a new song in order for it to show up in the Library. It shouldn't be necessary to close the browser completely.
Do I need to be online to use the Player?
No you don't need to be online to use the Player. You just have to go online to initially purchase and download it and any of the songs. Once they are on your computer you can use the player offline.
When you first use the player the easiest option is to simply mute the instruments you have playing live, and once you’ve saved your song mix you’re ready to go. However once you get familiar with the MultiTrack stems you could try mixing in some of them in conjunction with your live instruments at a lower level by using the volume faders to fatten up the sound of your live band. The obvious stems to try this with are electric guitars and keys 1 & 2 so it’s worth soloing these for every song you’ve got to hear exactly what’s being played.
From a music production perspective, good parts to mix in at a low volume level are the ones that add a sense of width to the sound by using textures. So distorted low end electric rhythm guitar parts and Hammond organ washes work well here. If you are mixing in a more ‘lead’ orientated part be careful that it you don’t mix it so loud that it cuts across the vocal melody but mix it loud enough that your live players can hear it so that in turn they don’t cut across it themselves with their parts. I.e. two lead parts played simultaneously often sounds confused to the listener. That’s why a well mixed studio album will only draw your ear to one part at a time.
Please note:
In a few songs we’ve deviated from the 1 acoustic guitar, 2 electric guitars, 2 keyboards format purely for production reasons. So there might be no acoustic, 3 electric guitars and 1 keyboard for example. In that instance we would place the additional electric in either the acoustic, keyboard 2 or ‘extras’ stem. As you play with the backing tracks you’ll find these as you solo through each stem and decide what you want in your mix.
We've written up additional simple guidelines for setting up separate band and congregational mixes as well as advice on click tracks. Click here to download the information.
Open up your song library by hitting the Library button. The library will appear in the centre section over the player controls. Simply drag your chosen songs in the order you want them from your library into the play list area on the right. The first song selected will automatically be highlighted so all you have to do is hit play. If you want to remove a song simply click on the song to highlight it and then hit ‘Remove selected song’ at the bottom of the play list pane.
For Mac users when you download a song, the file will appear in your "Downloads" folder and it will have a ".dmg" extension and show as a file of type "Disk Image". You need to double-click that file and agree to the license conditions. That will create what's known as a "virtual volume" and mount it on your desktop (along with other "real" volumes, such as "Macintosh HD"). When the volume is mounted, it should show a window containing a file named "Double-click to install". When you double-click that file, it will copy the song files into the folder where the player is located. After you have reloaded the page, you need to click on the "Library"button, then song should appear in your song list.
I'm having problems with Norton
A number of customers with Norton installed are having problems with installing the demo and full version of the MultiTrack software. The problem with Norton is that there are many versions and the features on each version are in different places, or are missing, so instructions for each version are different. Please first follow the install directions in our How To guide. Norton's software currently treats the WBB player as a threat because it is an unknown ".exe" file so might place it in a "quarantined" area. Details on moving the WBB installer from this area depend on the specific version of Norton that you have but, generally you need to open the "Security History" window, where there should be an "Options" setting to "Restore and Exclude" the file, after which it will be moved to the original download location (e.g. the "Download" directory) and the file will be excluded from future scans (to prevent it being quarantined again).
Here is a fix for Norton 360 premier edition Version 5 (the latest)
Open it up
Click on “tasks”
Click on “Check Security History”
Select the file “Worship_backing_band"…On the right side under recommended actions is “options” click on that
Click on restore
Click on YES
If you are still having problems, please email us.
I have a new computer/My computer has crashed. How do I get the Player and Songs onto my new computer?
It is your responsibility to back up your files. Replacing lost files individually is very administratively time consuming for Worship Backing Band staff and our website does not allow us to simply reinstate lost files to your account. To make matters easy and to help you avoid extra expense we always give at least 3 download attempts with each purchase. Most customers use one download attempt on their initial install which leaves them 2 spare for future use. Of course sometimes your broadband connection is disturbed or you perhaps get confused when downloading so you may end up using all your spare attempts.
If you get a new computer or for some reason lose all your data from your old computer this is what you do:
The Player - if you still have download attempts remaining simply login to your account on your new computer (if you have forgotten your password and when you hit password reminder an email doesn't arrive, it is because your ISP is blocking our auto generated emails. In this case please email us for a manual reset). Once logged in, go to My Downloadable Products and download the MultiTrack player. This will set the player up on your new computer and also set up an empty "Songs" folder.
If you don't have download attempts remaining you will need to purchase the player again. Copying the player files from the old to new pc is for very technically proficient users only due to the install process. We do not provide support for this. (The songs are much easier to retrieve and copy manually from one computer to another so you will not need to repurchase these.) We realise that this will involve you in additional expenditure so once you have purchased again please email us both the original and new order numbers and we will give you a 50% refund on the second purchase.
The Songs - The songs are stored in a songs sub folder called Songs on your C Drive inside the Worship Backing Band folder. Simply copy the contents of the Songs folder to a pen/usb drive to move to the new computer.
You are always welcome to email us for technical support (please note this is not provided on the phone). Normally we can sort any problems out quickly and efficiently. If we have to provide replacement direct links to either the player or the songs, a charge will be made to cover our admin time.
Answers to Video Lessons FAQs
What software do I need to run the video downloads?
You will need Winzip (or a similar package) to open the files then Quicktime or similar to play them. Once opened the files are are Quicktime Video Files so are designed to be played within a standard freely available media player with Quicktime built in like Itunes. So simply purchase the songs you want and build them into play lists as you wish. If you need itunes download it here.
Answers to Split Track Video Download FAQs
What software do I need to run the split track video downloads?
You may need Winzip (or a similar package) to open the files. the files are are Quicktime Video Files so are designed to be played within a standard freely available media player with Quicktime built in like Itunes. So simply purchase the songs you want and build them into play lists as you wish. If you need itunes download it here.
What are Worship Backing Band Split Track Video Downloads?
Worship Backing Band Split Tracks are downloadable backing tracks to worship songs featuring automated onscreen lyrics and "split track" vocals. This means that you can individually download the songs you want to PC or Mac (Quicktime format), build your own play lists and control the volume level of the lead vocal from 0 to full. Perfect for churches and small groups without a strong worship leader/vocalist or musicians.
Simply drag the songs into a play list within Quicktime, Itunes or another Quicktime compatible media player and drag and drop them into the order you choose.
What are split track vocals?
Split tracks are a specially mixed version of our backing track recordings that allow you to adjust the level of the lead vocal from full volume to down to zero. This is really helpful for churches without confident worship leaders or singers that need just a little bit of a good strong lead vocal to help guide them through the song. It’s done by mixing the full band plus the lead vocal in the left hand side of the sound and the band only without the vocal in the right hand side. So as you adjust your audio balance control from left to right you get more or less vocal volume according to your requirements.
Where is the balance control on my system?
Either use the one on your computer or on your PA system. If you are inputting your computer into your church PA system there are a couple of ways of doing this. Firstly you could connect the 3.5 mm headphone output of your computer via a standard stereo cable into an input of the mixing desk, sound system or amp that has a left/right pan or balance control and simply adjust as you wish.Alternatively you could get a splitter cable that still goes from your headphone output but now splits into two inputs on your mixing desk. Then use the volume inputs or faders on the desk to balance the level of the vocal. The other option is to use the internal left/right balance control on your computers own software volume mixer. This should be within the audio settings on the control panel on a PC and within system preferences on a Mac. Alternatively if you can’t find your computer’s balance settings you could use a media player that has separate left/right balance controls. How do the on screen lyrics work? The lyrics are basically a movie that runs in time with the music and automatically changes in synch with the song. We’ve improved them from our original worship backing band DVD with an even crisper high definition font and adjusted the timing so each new lyric screen comes in well before you need to sing the words.
The split tracks are mixed as a standard stereo file with the full band and vocals on one side and just the band without vocals on the other.
You change the volume of the vocals on your actual computers left/right internal volume balance – not on Windows Media Player/ITunes etc. (Just like the balance control on a standard stereo system).
To do this go into: Control Panel, select Sound/Audio icon (probably the icon is a speaker but it depends on your particular system).
Click into it and look for Speakers/Headphones (you might have other icons such as digital ouput device, microphone settings etc).
Again click on speakers and headphones and if you are in windows you probably have a tab called levels. That should bring up either left/right speaker balance sliders or a general slider with speakers with a button called balance next to it. Then you should have a variety of sliders depending on system, marked L,R,C, Sub etc.
Play the track and adjust the left/right sliders to taste. You can look at a screen clip showing this process here.
Do the on screen lyrics have videos or images behind them?
No. In our research found that roughly there where as many people who didn’t like videos and imagines projected behind the words as those who did. So we decided to keep it simple. Our lyrics are straightforward, easy to read modern white typefaces on a black background with large letters and not too many words on the screen at one time.
How do the downloads differ from the MultiTracks, MultiTrack Pros and Worship Backing Band DVD?
Check out our compare products page.
Answers to All Products FAQs
Are more songs going to be added to the repertoire?
Yes, we are recording additional songs all the time and you will be informed of this either by signing up to the Worship Backing Band mailing list (info@worshipbackingband.com) or via our Facebook Page facebook.com/worshipbackingband
Who is singing and playing on the songs?
Musicians on the recordings include Paul Evans (Delirious), Matt Weeks, Dan Wheeler and Andy Chamberlain.
The singers include Ben Cantelon, Cathy Burton, Marc James (Surrender), Quintin Delport (World Wide Message Tribe), Lizzie Deane (Boy George), Dave Plumb (29th Chapter) and many others.
How does the licensing work for CCLI and multi users/multiple computers?
Worship Backing Band pays a license fee (to MCPS and/or the relevant publishers) for the rights to use the various songs (audio & visual) on its products. Churches using the products for public worship will still need to complete their usual CCLI return which reports each time the song is sung.
Your licence from Worship Backing Band and Musicademy when you purchase a single download or physical product from us is as follows. If you purchase one product you may use it yourself on the computer you have initially downloaded it to. Should you wish to transfer it to another computer you must delete the copies from the original computer. You are not licensed to share the files in any way with other people. They must purchase their own copies.Please do not abuse this. As a small company we are hit very hard by illegal file sharing. It is theft and is illegal and unethical.
The same will apply if a church has purchased any of the products. You may use the products in your worship services but they may not be copied and distributed to members of your worship team or to multiple housegroups. They will need to purchase their own products each. For ease you are welcome to purchase multiple copies of each product (and obtain the volume discounts that apply) and then circulate to worship team members in keeping with the number of copies you have bought.
Can I get discounts for multiple users?
When you purchase either of the MultiTrack Players or the tracks, you will be asked how many users/computers it will be installed on. The price model is 100% for the first user/computer and 50% per user/computer thereafter. We don't have that system set up on the Video Split Tracks. If you require multi user licenses for Split Tracks please contact us.
When you purchase a multi-user license you will need to login to your account on each computer that you are going to be using. Download the player and songs onto that computer. Note that you will have a maximum download limit of 3 attempts per song. Once the player is loaded onto the computer and has installed a Songs Folder for you, you can then either download the songs and email to your musicians (or save to a memory stick).
Can I get discounts for bulk buys?
Yes. A discount system is in place when you purchase 20, 50 and 75 songs. These are advertised in a turquoise box to the left side of most of the song pages on the website. Please note that the discount is applied at the checkout and cannot be retrospectively applied. If the discount is not appearing it is probably because you have less than the required number of songs in the cart or you have mixed up track types (i.e. combined Split Tracks and MultiTracks).
Don't forget to back up your tracks
The Worship Backing Track players and songs are sold to you as a one off permanent download. It is your responsibility to back up your songs to a separate hard drive or other device in the case of loss. Customers who do require replacement software or songs will be charged a fee.
Worship Backing Band normally allows a few download attempts from the website only in case your broadband connection is lost, spare download attempts are not provided as a backup solution.
