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MultiTrack Pro Wav Player

Before you start working with the Pro Wav Player we suggest you view our Video How-To Guides. These cover how to upload a song into the player, how to create a song mix, how to create a play list, how to use foot pedals and many more.

 

MultiTrack Pro Wav Player Hot Keys

Spacebar  play 
Spacebar  loop/unloop current section once 
< >  forward or back on song timeline 
< > (then) spacebar  cues/jumps to new song timeline section 
< > (then) G  go immediately to new song timeline section 
pause song 
Esc stop song 
123456789 solo/unsolo stems 2-10 
QWERTYUI mute/unmute stems 2-10 
A/Z  Increase/decrease tempo 
S/X  change key up/down (semitones or half steps)
Left/right arrows  next/previous song in the playlist 

 

ctrl m open deep dive song editor 
   
NB  
< > - Don’t hold the shift key down

 

MultiTrack Pro Wav Player - How To's

How to import songs into the player

How to build a play list

How to skip to a different song in the playlist order 

How to change the tempo

How to change the key

How to mute, solo and mix instrument stems

How to solo stems using Hot Keys

How to mute stems using Hot Keys

How to mix instrument stem volumes

How to use the left/right volume slides for each instrument stem

How to set up separate front-of-house and foldback/band mixes

How to build and save a song mix

How to loop the current song section

How to jump to and cue a different song section

How to use a foot pedal

How to use the click/shaker and vocal cue tracks

How to import songs from Loop Community, MultiTracks.com or your own song stems into the Player

How to build a custom arrangement

How to remove a custom song from the song library

How to back up your tracks

I have a new computer/My computer has crashed. How do I get the Player and Songs onto my new computer?

I've got problems with the left and right channel volume levels on a PC

I've got audio problems on my Windows PC when using the Player

The player shows an alert saying "Couldn't load the .mov file" when I try to import a song. What's wrong?


MultiTrack Pro Player Tracks - FAQs

What's in each instrument stem?

What's in the extras stem?

Can I find out what the tempo each track is?

How do I hook up my computer to the sound desk?

Why are there 3 click tracks?

What technical COMPUTER SPECS do I need to use the Pro Wav player?

How big are the song files?

Can I use the Pro Wav player on iPad/iPod?

Will the MultiTrack Player run on both PCs and Macs?

Is there an iPad version?

Does the software player come pre-loaded with any songs?

I'm an artist / record label and I'd like my songs to be on the MultiTrack Player and available for sale on worshipbackingband.com

Can I use the songs I have bought for the Pro Wav Player in other software like Ableton, ProTools or GarageBand?

Are there any chord charts for the songs?

Does a church need to purchase a separate player for every pc/laptop we use or for multiple users?

What is the difference between all the Worship Backing Band products?

Do I need to be online to use the Pro Wav Player?


 

 

FAQs - Split Track Video Downloads

What software do I need to run the split track video downloads?

What are Worship Backing Band Split TrackVideo Downloads?

How do I build a play list?

What are split track vocals?

Where is the balance control on my system? I'm having audio problems

Do the on screen lyrics have videos or images behind them?

How do the downloads differ from the Worship Backing Band DVD? 

 

FAQs - DVDs

What software do I need to run the Worship Backing Band DVDs?

 

FAQs - All Products

Are more songs going to be added to the repertoire?

Who is singing and playing on the songs?

How does the licensing work for CCLI and multi users/multiple computers?

Can I get discounts for multiple users?

Can I get discounts for bulk buys?

Don't forget to back up your tracks

 

MultiTrack Pro Wav How To's

How to import songs into the Pro Player

A downloaded song will store itself in the area wherever your own computer is set up to initially store downloads. This may well be in ‘My Downloads’ depending on how your system is set up. Open the Pro Wav player and hit the Library button in the top right hand corner under the Playlist pane. The Library will open in the centre of the player over the Play controls. Drag the song file (it’s a zip file) from your download area into the library area. The file will automatically unzip itself after a few seconds and install alphabetically in your library. DO NOT unzip the file before dragging it into the Library. If your browser has automatically unzipped the song, do not rezip it but y to import the song folder. 

 

If you want to use that song drag it into the playlist area on the right hand side. Hit the Library button again to make the Play controls visible and you’re ready to go.

 

How to build a play list

Open the Pro WAV player and hit the Library button in the top right hand corner under the Playlist pane. The Library will open in the centre of the player over the Play controls with your downloaded songs listed in alphabetical order. Drag any song into the playlist area on the right hand side. Hit the Library button again to make the Play controls visible and you’re ready to go. 

 

How to skip to a different song in the playlist order 

Once songs are built into a playlist you can skip between songs by using the left/right/up/down arrow keys on your keyboard. 

Left arrow skips back a song and right arrow skips forward. 

 

How to change the tempo

To change tempo, move the tempo slider (to the left of the Play button in the centre of the player) up or down. To save the new tempo for that song hit the Save Song Mix button at the top left of the player in the Band pane. The tempo will be saved for that song until you adjust the tempo slider or hit the tempo reset button at the base of the tempo slider (followed by Save Song Mix button if you want to save the changed tempo). 

 

How to change the key

To change key use the + or – buttons in the key change area (to the left of the Play button in the centre of the player). The key change increments are set in semitones/ half steps up or down. To save the new key for that song hit the Save Song Mix button at the top left of the player in the Band pane. The new key will be saved for that song until you resave a different key or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list. 

 

How to mute, solo and mix instrument stems

Direct under the name of every instrument stem (e.g.ELEC1) there are two buttons. Mute and S (solo). Pressing the Mute button completely mutes the audio for that instrument stem on that song only, and the S button solos the audio for that stem only. Pressing the button a second time unmutes/unsolos that stem. You can choose any combination of mutes and solos you want. Hitting the Save Song Mix button saves your chosen mute/solo combination even if you remove that song from the playlist. 

 

How to solo stems using Hot Keys

You can also solo/unsolo stem numbers 2-10 (Vox-Drums) using the Hot Keys 123456789 on the top of your keyboard under the F1 F2 F3 F4 etc keys. 0 solos the click track. Pressing the same key again unsolos that stem. This means you can also assign any stem to a keystroke basedUSBfootpedal – e.g. If you want to go to a chorus with just bass and drums hit the 8 and 9 keys together at the appropriate moment or even assign keys 8 and 9 to your footpedal for total hands free operation. 

 

How to mute stems using Hot Keys

Just like soloing you can mute/unmute the same stems using the QWERTYUIO keys. These keys can again be assigned to a keystroke basedUSBfootpedal for hands free operation. 

 

How to mix instrument stem volumes

Each instrument stem has two independent volume sliders marked L (left) and R (right). Moving any slider forward or back boosts or cuts that instrument stems volume. 

 

How to use the left/right volume slides for each instrument stem

You can boost and cut the volume of any instrument in the mix by using the stems’ individual volume slides. Moving a slider to the right boosts the signal and moving to the left cuts it. Any changes are saved via hitting the Save Song Mix button.

The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front-of-house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want  only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0. 

 

How to set up separate front-of-house and foldback/band mixes

The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front of house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want  only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0. 

 

How to build and save a song mix

You can build your own unique song mix by muting, soloing or mixing the volume of any of the instrument stems. Hitting the Save Song Mix button on the top left hand side of the player saves any muted, soloed or adjusted volume sliders as well as tempo and key changes for that song ONLY. 

That data will be saved for that song until you resave a different mix or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list.

N.B. Data is saved locally on your computer so if you transfer your player and tracks to a different machine then you will need to re-setup your song mixes. Please note you need an additional license for multi-users and a second computer.

 

How to loop the current song section

Hitting the spacebar in the song section, currently playing (e.g. Verse 2) will cause the section to be repeated or looped ONCE, automatically and then carry on playing the rest of the song. Hitting the spacebar again before the repeat has taken place will cause the action to be cancelled. You can repeat a section as many times as you like with a single touch of the spacebar.

Again for total hands-free control the spacebar can be assigned to any keystroke based USB footpedal. 

 

How to jump to and cue a different song section

To change the sequence of the standard song structure toggle the < > keys backwards or forwards while a song is playing until you toggle over the new song section you want to jump to. This will cause sections in the song timeline to change colour from yellow to dark red/purple. Once you have toggled over the required section hit the spacebar once and the section will change colour to bright red. At the end of the current song section the player will jump to the chosen section automatically and in time.

Again for total hands-free control the < > keys can be assigned to any keystroke based USB footpedal. 

 

How to use a foot pedal

For total hands-free control any of the Hot Keys can be assigned to any keystroke basedUSBfootpedal. We’d recommend assigning the < > keys and spacebar to the left, right and centre buttons of a 3 button footpedal for full live control over all play, loop and jump/cueing functions. If you have a or second footpedal or a foot pedal with more buttons like the Keith McMillen Soft Step Controller (or any in that series)

 

How to use the click/shaker and vocal cue tracks

There are actually 3 click track based stems within the player. Stem 1 is a 2-bar intro click and stem 12 is a full song length 8th note click. When using the click tracks we’d recommend also using the separate left/right front of house/foldback mix functionality so the congregation doesn’t hear the full length or intro click sounds. Stem 13 is shaker based click which is a bit more natural sounding for those who want to use a click track but aren’t using the separate mix function. 

 

How to import stems fro Loop Community, MultiTracks.com or your own stems

There are two ways to add stems created or purchased outside Worshpi Backing Band (for instance at sites like Loop Community). Do ensure that the stems are in Wav format.

Firstly you can replace any of the stems in an existing Pro Wav Stem song with a Wav audio stem that you’ve created (e.g. substitute the shaker audio for a new guitar part you’ve recorded) and secondly you can import full songs that you’ve created in your preferred DAW software as Wav stems into the player.

1.       To replace an existing stem in a worship backing band song

To replace a stem in a WBB Pro Wav song you must first locate the song file folder for the song you wish to edit on your computer and replace the individual instrument wav stem like-for-like with your new audio stem exported via your preferred DAW software.

To do this go to your C: Drive or Home folder. There you should find a Worship Backing Band folder. Click into the folder and you should find a variety of other folders. Click into the Songs folder and then into the folder for the song you want to select (note - there are other file types with the same song name here. Ignore these, just click on the folder icon). Next click into the song (not MacOSX folder), then ‘Samples’, then ‘Imported’. Here you will the 14 individual Wav instrument stem parts for each song.

Drag all those stems into your preferred DAW software to find out the exact song length.

Create a stem of audio to the exact same length of all the other 14 stems and balance the volume to taste. Our stems are in mono/mono format so left and right audio must be exactly the same with no panning and effectively mixed all to centre.

Print the stem to disk in WAV format then simply replace one of the existing stems with your new audio stem. NOTE the new stem has to be named exactly the same as the replaced stem in order for the player to recognise it. So if you are taking out ‘KEYS 2’, even if you are replacing it with a drum loop or a new guitar part, the new audio has to be called KEYS 2 The list of full stem names is below:

1 INT CLK

2 VOX

3 BVS

4 AC GTR

5 ELEC 1             

6 ELEC 2

7 KEYS 1

8 KEYS 2

9 BASS

10 DRUMS

11 EXTRAS

12 CLICK

13 NAT CLK

14 VOX CUE

 

There must be exactly one space character between words and no spaces at the start or end of the name.

So, for example, "5 ELEC1" would fail (no space between "ELEC" and "1"), so would "5 ELEC  1" (2 spaces between  "ELEC" and "1") and so would "5 ELEC 1 " (a space after "1")

 

 2.      How to import songs from Loop Community. MultiTracks.com, Ableton or your own full songs into the player

You can import any Wav stems into the player to create a custom song. Our player supports up to 14 stems of Wav audio so simply configure your song audio into 14 stems, export it as Wavs from your DAW recording software and drag it into the library of the Pro Wav Player as per our own Pro Wav Stem Songs.

To do this the stems from your recording software need to be bounced out as Wavs all at exactly the same length. If you have less than 14 stems in your song bounce the remainder of the 14 out as blank audio.

 

In our Pro Wav player all our songs are mixed as mono/mono with no panning i.e. everything mixed centre to make use of the left/right separate front of house and foldback monitor mix options. We’d suggest you do the same to make full use of this feature.

If you want the player to be able to loop and jump backwards and forwards to verses and choruses within your song you need to make note within your DAW software of the exact 100th of seconds of each of those marker points. To do this either click on each song section marker point in your DAW software and manually make note of its timing (e.g. 151.39 secs). Some software like ProTools will give you the ability to run out a marker point text file so that you don’t need to manually make a note of each point. See your DAW software instructions for how to do this.

Note - if you want to incorporate space for a two bar intro click as per our Pro Wav stem songs you need to set this up BEFORE making note of the marker points (as they will obviously change if you then add a two bar intro.

Once the stems are bounced out as Wavs put them in a folder and name each stem as per the naming convention below:

1 INT CLK

2 VOX

3 BVS

4 AC GTR

5 ELEC 1             

6 ELEC 2

7 KEYS 1

8 KEYS 2

9 BASS

10 DRUMS

11 EXTRAS

12 CLICK

13 NAT CLK

14 VOX CUE

 

There must be exactly one space character between words and no spaces at the start or end of the name.

So, for example, "5 ELEC1" would fail (no space between "ELEC" and "1"), so would "5 ELEC  1" (2 spaces between  "ELEC" and "1") and so would "5 ELEC 1 " (a space after "1")

 

Then open the library area of the Pro Wav Player and drag the whole folder in. The song will be listed in the library area as ‘My New Song’ until you change the name and set up the verse/chorus/bridge marker change points.

 

Setting up your song’s name, key and marker change points.

Drag ‘My New Song’ from your library into the playlist area on the right hand side of the player. Hit Control m simultaneously and a deep edit screen  will appear over the player.

Here on the left hand side you can add the song name, song key and in the centre two sections marked ‘section start point’ and ‘section finish point’  where you add in the songs verse/chorus/bridge marker change points in 100ths of seconds.

The song should start at 0.00 so the first section finish point should be at the beginning of your intro if you have added space for a two bar intro click as detailed above. So if your intro start 6.315 seconds, out that data in the section finish field.

The start of the next section (e.g. verse 1) should now be automatically in place so next enter the date for the next change point (e.g. verse 1 into pre chorus)

Minutes to seconds calculator

All song change marker points need to be listed in seconds and hundreds of seconds eg. 97.254. (NOT minutes and seconds). If your DAW software shows minutes and seconds for each marker change point (e.g. 1 min 1.45.234) use the minutes and seconds calculator converter provided for you in the top right hand corner of the of the player deep edit window. I.e. enter 1.45.234 into the calculator and it will give you the time in seconds only (i.e. 105.234)

Continue with these steps until you have entered all the possible section change points you may want to jump to while you play the song. The final section finish point should be the very end point of the entire song.

Remember to save your changes via the save button at the top left of this deep edit screen. 

 

How to build a custom arrangement

There are two ways to build a custom arrangement. The simplest method which will be enough for most users is to change the arrangement on the fly via the < > spacebar mute and solo hot keys. These functions are designed for one touch simplicity in a live worship team environment and should suit 95% of users 95% of the time.

If however you want to dive deeper and create your own custom arrangements we’ve built in the freedom to do so via your favourite Digital Audio Workstation software such as ProTools, Logic, Ableton, Reaper etc. So if you want a song version that starts with Verse four followed by five chorus’s, ending with the bridge, and replacing the guitars and keys with  loops, brass and bagpipes you can! (but it doesn’t necessarily mean you should!)

The stems you’ve got are high quality WAVs so you can import them into any DAW software and chop, change or replace them to your hearts content. Then all you need to do is re-import them into the player. 

 

How to remove a custom song from the song library

If you have imported a song that did not include metadata, it will be given a name such as "WBB90075_0102My Song".

If you wish to remove that song, follow these steps:


1. Open the folder where the player is located.
The name of the folder is "MultiTrackProWavPlayer".
On a Mac, it's in your Home folder; on Windows, it's at the top level of the C: drive.

2. In that folder, you will see a folder named 'songs'.
Open that folder.
This folder is where the song library files are stored.
Each song in the library comprises two files and one folder.

Each custom songs is given a unique code of the form "WBB9nnnn_0102" (where nnnn is a 4-digit number)
The 2 files and folder include that code.

The files are named "song_WBB9nnnn_0102.js" and "WBB9nnnn_0102.mov".
The folder name will end with "song_WBB9nnn_0102"
and will begin with the name of the folder (or zip file) that contains the Ableton project.

For example, for a song imported from an Ableton project in folder "my_ableton_song_project", the files and folder might be named as follows:

song_WBB90075_0102.js
WBB90075_0102.mov
my_ableton_song_project_496c97cf53e418f04bf0f66ad34250de_song_WBB90075_0102

3. To remove a custom song, simply delete the corresponding correct files and folder.
There is no need to quit the player. However, the song library listing is only updated when you click on the "LIBRARY" button so you may need to click it twice (once to hide the song library list and again to show the list).


How to back up your tracks

The Worship Backing Track player and songs are sold to you as a one off permanent download. It is your responsibility to back up your songs to a separate hard drive or other device in the case of loss. Customers who do require replacement software or songs will be charged a fee. Note that due to a bug in Apple's QuickTime Mac users need to back up the original zip (NOT THE UNZIPPED) files.

Worship Backing Band normally allows a few download attempts from the website only in case your broadband connection is lost, spare download attempts are not provided as a backup solution.

 

I have a new computer/My computer has crashed. How do I get the Player and Songs onto my new computer?

It is your responsibility to back up your files. Replacing lost files individually is very administratively time consuming for Worship Backing Band staff and our website does not allow us to simply reinstate lost files to your account. To make matters easy and to help you avoid extra expense we always give at least 3 download attempts with each purchase. Most customers use one download attempt on their initial install which leaves them 2 spare for future use. Of course sometimes your broadband connection is disturbed or you perhaps get confused when downloading so you may end up using all your spare attempts.

 

If you get a new computer or for some reason lose all your data from your old computer this is what you do:

 

The Player - if you still have download attempts remaining simply login to your account on your new computer (if you have forgotten your password and when you hit password reminder an email doesn't arrive, it is because your ISP is blocking our auto generated emails. In this case please email us for a manual reset). Once logged in, go to My Downloadable Products and download the MultiTrack player. This will set the player up on your new computer and also set up an empty "Songs" folder.

 

If you don't have download attempts remaining you will need to purchase the player again. Copying the player files from the old to new pc is for very technically proficient users only due to the install process. We do not provide support for this. (The songs are much easier to retrieve and copy manually from one computer to another so you should not need to repurchase these.) We realise that this will involve you in additional expenditure so once you have purchased again please email us both the original and new order numbers and we will give you a 50% refund on the second purchase. 

 

The Songs - The songs are stored in a songs sub folder called Songs on your C Drive inside the Worship Backing Band or Pro Wav Player folder. PC users can simply copy the contents of the Songs folder to a pen/usb drive to move to the new computer.  Note that due to a bug in Apple's QuickTime Mac users need to have backed up the original zip (NOT THE UNZIPPED) files downloaded and drag these into any new installation of the Player (for instance on a new Mac). If you have not backed the songs up, then look in My Downloads in your Worship Backing Band account. If you have download attempts remaining then simply re-download. If you have used up all your download attempts you will need to re-purchase. We will then refund your second purchase less an admin fee. Note that we have to pay licensing fees for these second purchases so they are not without cost to us.

 

You are always welcome to email us for technical support (please note this is not provided on the phone). Normally we can sort any problems out quickly and efficiently. If we have to provide replacement direct links to either the player or the songs, a charge will be made to cover our admin time.

 

I've got problems with the left and right channel volume levels on a PC. Everything seems to be playing at the same level in each channel.

Your Windows PC may be set to play in mono !

If so, when you use the MultiTrack Player you will not hear any changes that you make which affect the audio in the left/right channels.

It is possible that your PC is set to play in mono, or that a Windows update has installed an audio enhancement which is affecting the channel volume levels. To fix this, make sure that all audio enhancements are disabled, as some of these disable stereo playback. Here are instructions on doing this: http://technicallyeasy.net/2010/09/how-to-disable-audio-enhancements-windows-7/

Finally, in the sound control panel is a "Configure" button, which will allow you to test your audio setup and check that you are playing back in stereo. Please confirm that you have used this button and that you can hear the output in stereo.

 

I've got audio problems on my Windows PC when using the Player

If you are using a Windows PC and the audio pops, clicks, crackles or goes silent (drops out) for short periods then try disabling the so-called "audio enhancements", which are known to cause problems with Windows audio.

Here are instructions on doing this for Windows 7: http://technicallyeasy.net/2010/09/how-to-disable-audio-enhancements-windows-7/

For Windows 10, go to this page: http://windows.microsoft.com/en-gb/windows-10/fix-sound-problems#v1h=tab05 then click on the "Turn off Audio Enhancements" link on the left.

 

The player shows an alert saying "Couldn't load the .mov file" when I try to import a song. What's wrong?

This indicates that QuickTime is not installed correctly on your Windows computer.

Please download and install QuickTime from this page: https://support.apple.com/kb/dl837


MultiTrack Pro Player - FAQs

What's in each instrument stem?

1 - two bar intro click (8th note)

2 - lead vocals

3 - Background Vocals

4 - acoustic guitar

5 - electric guitar 1

6 - electric guitar 2

7 - keyboards 1

8 - keyboards 2

9 - bass 

10 - drums

11 - extras 

12 - click – (8th note)

13 - shaker click  

14 - spoken word vocal cue 

 The MultiTrack Lite (1.5) and MultiTrack Pro songs all have the same instrument stem options.


What's in the extras stem?

Stem 11 is where we place any leftover parts from our recordings that bring something extra to the sound but don’t naturally fit into the other stems. The sounds are song specific and will fatten the overall sound of your live band. This could be extra guitars, keyboards, programmed samples, drum loops or even strings or brass. About 80% of our tracks have audio in the extras stem. 


Can I find out what the tempo each track is?

Tracks sold from our own are primarily for use with our own MultiTrack player which doesn¹t need tempo information but we are aware that users sometimes like to have the tempo information for when they use our tracks in Ableton or another DAW. We provide users with an Ableton session with each track so if you have Ableton and can open that session then the tempo is listed in the data there.

More recently (for the last 90 or so songs we've produced) we've changed our import method and include a text file in the zip you download where we have manually inputted the bpm as a courtesy to users of 3rd party DAW software.

 

How do I hook up my computer to the sound desk?

If you want to use the two separate congregation/band mixes available you need a standard cable that goes from your 3.5mm stereo computer headphone output that splits into 2 inputs on your church mixing desk, which are most likely standard ¼ inch jack plugs. If your church/small group doesn’t have a PA system and is just using a single amp then a standard 3.5mm to whatever input your amp has (again probably ¼ inch stereo) will be fine.


Why are there 3 click tracks?

There are two main click tracks - stem number 1 which is purely a two bar intro click and stem 12 which runs the full length of the song. Both of which you can solo or mute. Most worship bands that don’t use the full length click will still want a click to intro the song. Most worship teams also just want the band and not the congregation to be able to hear either click track, and you can do this via setting up separate front of house and foldback mixes on your mixing desk (see the how to guide above). 

 

For churches without a mixing desk we’ve also given you a shaker click (stem 13) which gives an alternative, more natural sounding click which isn’t as obtrusive when heard by the congregation. 


What technical computer specs do I need to use the Pro Wav player?

PC – minimum specification:

Windows XP, Vista, Windows 7 Vista and Windows 7, 8 or 10 with 1Gb RAM. Please note that sometimes we experience problems with Vista due to well documented issues with Vista and QuickTime. We will do our best to support this but if they cannot be resolved we will offer a refund.

Software to be installed:

QuickTime version 7.7.9, which is a free download here: https://support.apple.com/downloads/quicktime

Mac – minimum specification:

Intel based Macintosh, running Mac OSX 10.6 or higher with 1Gb RAM. It is compatible with El Capitan and downloads since November 15 2015 support Mac's new Sierra operating system. Existing users upgrading to Sierra that experience technical difficulties should email us for support.


The player will NOT function on Power PC Macs or iPads.


How big are the song files?

The files we give you for use in the Pro Wav player are uncompressed studio Wav files. These files are large by their very nature but give you the clearest possible high definition sound. Each song comes as a zip file and is roughly 300-500mb in size depending on song length. So when downloading do make sure you have a strong uninterrupted broadband connection. 


Can I use the Pro Wav player on iPad/iPod?

No. Due to the large song file sizes, designed for highest possible quality audio, the hard drive sizes needed to store the 75-100 songs an average church would use would exceed most ipads/ipods internal storage capacity. 


Will the MultiTrack Player run on both PCs and Macs?

The Pro Wav song files are exactly the same whether used on Mac or PC but the player software is Mac or PC specific. I.e. if you run both a Mac and a PC you will need to purchase both the individual Mac and PC versions, which are identical in look and functionality.

 

Is there an iPad version?

No iPad app just yet but one is due very soon. Existing users will likely be offered a discounted upgrade.

 

Does the software player come pre-loaded with any songs?

No.

 

I'm an artist / record label and I'd like my songs to be on the MultiTrack Player and available for sale on worshipbackingband.com

We are very open to adding songs from a variety of artists and/or record labels to the repertoire. You will need to provide the “stems” from the original recordings (we can provide a specification for this) and there will be a charge to convert those stems into a format suitable for the Player. Publishers will earn commission on sales, and of course, when songs are sung in church, CCLI will also pay a royalty to the publisher directly. Please contact us for more information.


Can I use the songs I have bought for the Pro Wav Player in other software like Ableton, ProTools or GarageBand?

Yes. As the Pro Wav stems song files you purchase for the Pro Wav player are standard Wav files they can be used in any other Digital Audio Workstation software that accepts Wav stems.

Furthermore the Pro Wav stems song files you purchase also contain a fully configured Ableton file, so if you have Ableton Live, just click on the Ableton icon in the zip file and the Ableton session should automatically open for you. Some churches use Ableton as it has very powerful functionality, however we’ve designed our Pro WAV player to be the simplest and easiest to use software interface available, so it should much more suitable for 95% of users, 95% of the time. 


Are there any chord charts for the songs?

Yes. We have a whole range of Super and EveryKey Chord Charts that are designed specifically for our backing track version and give much more information than a standard chord chart. E.g. a road map of the song structure, key, a strumming pattern, bass and drum groove, chord diagrams and even includes a separate version for guitar friendly capo chords. We are gradually providing charts for all our library.


Does a church need to purchase a separate player for every pc/laptop we use or for multiple users?

When you buy the Player and tracks you will be asked how many users/computers it will be installed on. The price model is 100% for the first user/computer and 50% per user/computer thereafter.


What is the difference between all the Worship Backing Band products?

A detailed description of the differences between the products is provided on the Worship Backing Band website.

 

Do I need to be online to use the Pro Wav Player?

No. Both the player software and the songs are downloaded locally to your computer so you don’t need to be online. In fact we’d recommend turning the computer you use in live worship offline to prevent any unexpected internet based interruptions! 

 

Is there an iPad version?

No iPad app just yet but one is due very soon. Existing users will likely be offered a discounted upgrade.

 

 

Answers to DVD FAQs

What software do I need to run the Worship Backing Band DVDs?
The DVDs should play in whatever media player your PC or Mac has but if you have any problems we recommend you use VLC (free download here). If you want to download and play the tracks on an iPad or tablet first download to a PC or Mac then transfer to iTunes before opening on the tablet. Note that you cannot download the tracks from Volume 1.

Note. Neither our dowloadable Split Tracks or the MP4s on the DVDs will play in the MultiTrack Player. You need MultiTracks for that.

 

Answers to Split Track Video Download FAQs

What software do I need to run the split track video downloads?
The files are are MP4s and designed to be played within a standard freely available media player like Itunes or VLC. So simply purchase the songs you want and build them into play lists as you wish. If you need  itunes download it here. 

Split Tracks WILL NOT play in the MultiTrack Player. You need MultiTracks for the MultiTrack Player. If you have purchased Split Tracks in error, first re-purchase those songs as MultiTracks in a single transaction. Then email us to request a refund on the Split Tracks. This is the only circumstance where we are able to allow refunds of downloadable products.

 

What are Worship Backing Band Split Track Video Downloads?

Worship Backing Band Split Tracks are downloadable backing tracks to worship songs featuring automated onscreen lyrics and "split track" vocals. This means that you can individually download the songs you want to PC or Mac (Quicktime format), build your own play lists and control the volume level of the lead vocal from 0 to full. Perfect for churches and small groups without a strong worship leader/vocalist or musicians. 

 

How do I build a play list?

Simply drag the songs into a play list within Quicktime, Itunes or another Quicktime compatible media player and drag and drop them into the order you choose. 

What are split track vocals? 

Split tracks are a specially mixed version of our backing track recordings that allow you to adjust the level of the lead vocal from full volume to down to zero. This is really helpful for churches without confident worship leaders or singers that need just a little bit of a good strong lead vocal to help guide them through the song. It’s done by mixing the full band plus the lead vocal in the left hand side of the sound and the band only without the vocal in the right hand side. So as you adjust your audio balance control from left to right you get more or less vocal volume according to your requirements.  

Where is the balance control on my system?/ I'm having audio problems 

Either use the one on your computer or on your PA system. If you are inputting your computer into your church PA system there are a couple of ways of doing this. Firstly you could connect the 3.5 mm headphone output of your computer via a standard stereo cable into an input of the mixing desk, sound system or amp that has a left/right pan or balance control and simply adjust as you wish.Alternatively you could get a splitter cable that still goes from your headphone output but now splits into two inputs on your mixing desk. Then use the volume inputs or faders on the desk to balance the level of the vocal. The other option is to use the internal left/right balance control on your computers own software volume mixer. This should be within the audio settings on the control panel on a PC and within system preferences on a Mac. Alternatively if you can’t find your computer’s balance settings you could use a media player that has separate left/right balance controls. How do the on screen lyrics work? The lyrics are basically a movie that runs in time with the music and automatically changes in synch with the song. We’ve improved them from our original worship backing band DVD with an even crisper high definition font and adjusted the timing so each new lyric screen comes in well before you need to sing the words. 

The split tracks are mixed as a standard stereo file with the full band and vocals on one side and just the band without vocals on the other.
You change the volume of the vocals on your actual computers left/right internal volume balance – not on Windows Media Player/ITunes etc. (Just like the balance control on a standard stereo system).

To do this go into:  Control Panel, select Sound/Audio icon (probably the icon is a speaker but it depends on your particular system).
Click into it and look for Speakers/Headphones (you might have other icons such as digital ouput device, microphone settings etc).
Again click on speakers and headphones and if you are in windows you probably have a tab called levels. That should bring up either left/right speaker balance sliders or a general slider with speakers with a button called balance next to it. Then you should have a variety of sliders depending on system, marked L,R,C, Sub etc.
Play the track and adjust the left/right sliders to taste. You can look at a screen clip showing this process here.

 

If you have still got problems with the left and right channel volume levels on a PC where everything seems to be playing at the same level in each channel your Windows PC may be set to play in mono or that a Windows update has installed an audio enhancement which is affecting the channel volume levels. To fix this, make sure that all audio enhancements are disabled, as some of these disable stereo playback. Here are instructions on doing this: http://technicallyeasy.net/2010/09/how-to-disable-audio-enhancements-windows-7/

Finally, in the sound control panel is a "Configure" button, which will allow you to test your audio setup and check that you are playing back in stereo. Please confirm that you have used this button and that you can hear the output in stereo.

Similarly, you may need to turn off the "Effects" option.


In terms of which speakers the sound will then come out of. If you are just coming out of your computer into a home stereo then yes, it will come out of one speaker. If you are going into a church PA system then that will allow you to mix in mono and have sound coming out of both speakers. 

 

Do bear in mind too that the left/right balance applies to worship backing band DVDs volume 2 onwards. Volume 1 is an older product and not set up that way. For volume one you cant mix the vocals but you can select tracks with no vocals from the DVD menu and audio will come out of both speakers. All the downloadable split tracks are split tracks (even if those same songs are on volume 1).



Do the on screen lyrics have videos or images behind them?

No. In our research found that roughly there where as many people who didn’t like videos and imagines projected behind the words as those who did. So we decided to keep it simple. Our lyrics are straightforward, easy to read modern white typefaces on a black background with large letters and not too many words on the screen at one time. 

How do the downloads differ from the MultiTracks, MultiTrack Pros and Worship Backing Band DVD? 

Check out our compare products page.

 

Answers to All Products FAQs

 

Are more songs going to be added to the repertoire?

Yes, we are recording additional songs all the time and you will be informed of this either by signing up to the Worship Backing Band mailing list (info@worshipbackingband.com) or via our Facebook Page facebook.com/worshipbackingband


Who is singing and playing on the songs?

Musicians on the recordings include Paul Evans (Delirious), Matt Weeks, Dan Wheeler and Andy Chamberlain.

The singers include Ben Cantelon, Cathy Burton, Marc James (Surrender), Quintin Delport (World Wide Message Tribe), Lizzie Deane (Boy George), Dave Plumb (29th Chapter) and many others.

 

How does the licensing work for CCLI and multi users/multiple computers?

Worship Backing Band pays a license fee (to MCPS and/or the relevant publishers) for the rights to use the various songs (audio & visual) on its products. Churches using the products for public worship will still need to complete their usual CCLI return which reports each time the song is sung.

Your licence from Worship Backing Band and Musicademy when you purchase a single download or physical product from us is as follows. If you purchase one product you may use it yourself on the computer you have initially downloaded it to. Should you wish to transfer it to another computer you must delete the copies from the original computer. You are not licensed to share the files in any way with other people. They must purchase their own copies.Please do not abuse this. As a small company we are hit very hard by illegal file sharing. It is theft and is illegal and unethical.

The same will apply if a church has purchased any of the products. You may use the products in your worship services but they may not be copied and distributed to members of your worship team or to multiple housegroups. They will need to purchase their own products each. For ease you are welcome to purchase multiple copies of each product (and obtain the volume discounts that apply) and then circulate to worship team members in keeping with the number of copies you have bought.

 

Can I get discounts for multiple users?

When you purchase either the MultiTrack Player or the tracks, you will be asked how many users/computers it will be installed on. The price model is 100% for the first user/computer and 50% per user/computer thereafter. We don't have that system set up on the Video Split Tracks. If you require multi user licenses for Split Tracks please contact us.

When you purchase a multi-user license you will need to login to your account on each computer that you are going to be using. Download the player and songs onto that computer. Note that you will have a maximum download limit of 3 attempts per song. Once the player is loaded onto the computer and has installed a Songs Folder for you, you can then either download the songs and email to your musicians (or save to a memory stick).  

 

Can I get discounts for bulk buys?


Yes. A discount system is in place for multiple purchases. These are advertised in a turquoise box to the left side of most of the song pages on the website. Please note that the discount is applied at the checkout and cannot be retrospectively applied. If the discount is not appearing it is probably because you have less than the required number of songs in the cart or you have mixed up track types (i.e. combined Split Tracks and MultiTracks).

 

Don't forget to back up your tracks

The Worship Backing Track players and songs are sold to you as a one off permanent download. It is your responsibility to back up your songs to a separate hard drive or other device in the case of loss. Customers who do require replacement software or songs will be charged a fee.

Worship Backing Band normally allows a few download attempts from the website only in case your broadband connection is lost, spare download attempts are not provided as a backup solution.