Old MultiTrack Player

Whilst we no longer sell our old MultiTrack Player some customers still use it. The old Player has a black and brown interface rather than the black, blue and red interface of the newer Transition Player. These FAQs address issues to do with the old Player.
  • Questions about the Player

    • What technical specs do I need to run the player?

      PC – minimum specification:

      Windows XP, Vista, Windows 7 Vista and Windows 7, 8 or 10 with 1Gb RAM. Please note that sometimes we experience problems with Vista due to well documented issues with Vista and QuickTime. We will do our best to support this but if they cannot be resolved we will offer a refund.

      The software will not run on Linux systems (this includes Chrome Books).

      Software to be installed:

      QuickTime version 7.7.9, which is a free download here: https://support.apple.com/downloads/quicktime or alternately here

      https://wbb.s3.amazonaws.com/QuickTimeInstaller_7_7_9.exe

      (Please see Troubleshooting questions if you are having problems with QuickTime.

      Mac – minimum specification:

      Intel based Macintosh, running Mac OSX 10.6 or higher with 1Gb RAM. It is compatible with El Capitan and downloads since November 15 2015 support Mac's new Sierra operating system. Existing users upgrading to Sierra that experience technical difficulties should email us for support.

      The player will NOT function on tablets, iPads or Power PC Macs.

    • Will the player run on iPad/tablet/Android/smartphones?

      The current MultiTrack Player is PC and Mac only.

      In addition to the PC/Mac MultiTrack player, there is a separate iPad Multitrack Player, downloadable from the Apple App Store. The iPad player uses the same MultiTrack song stems available from worshipbckingband.com but in an iPad specific, compressed format. All MultiTrack song purchases include access to both WAV stems for the PC/Mac player and iPad stems.

      We don't currently have a Player for other tablets or smartphones.

    • Do I need to be online to use Worship Backing Band?

      No. Both the player software and the songs are downloaded locally to your computer so you don’t need to be online. The Player and Tracks need to be downloaded once with an internet connection then you can turn the connection off! Note that the Player must be downloaded from our weblink (not via a usb stick). Tracks can be transferred from one computer to another using a usb stick (please ensure you have a Multi-user license for each track held on more than one computer).

    • Are there lyrics with the MultiTrack Player?

      No.

      We have found that most churches prefer to stay with their existing lyric projection system which gives them the options of background images if required.

      Not having lyrics has enabled us to keep the price of the Player and tracks down and also means that you aren't paying unnecessary license fees for lyric files you are unlikely to use.

      If churches want to run lyric projection software such as Easy Worship from the same computer as the MultiTrack Player we recommend that you use two screens - one for the Player and one for the lyric software. In practice most churches have their worship leader using the MultiTrack Player on a laptop at the front of the church and a lyric projectionist using a separate computer from the back.

    • Can I put songs from CDs or iTunes into the Player?

      No. Songs on CDs or iTunes are MP4s with all the audio compressed to a single "stem". MultiTracks have 14 separate audio stems which the Player is then able to individually adjust for different sound levels for each instrument stem.

    • I have a number of worship leaders who want to use the player – can I get a multi user license?

      When we sell you the MultiTrack Player and songs we are selling them to you as an individual or church for use on a single computer. If you want to put the player and songs on an additional computer we ask that you buy an additional license for the Player and one additional license per song downloaded.

      You can read more here and also find links to the multi-user licenses too.

    • What can't I do with the Player?

      We have designed our MultiTrack Player to be as simple-to-use as possible. As such it does not have all the functionality of a Digital Audio Workstation such as Ableton. Specific things you CAN'T do include:

      • Save a mix from one device to another: you need to edit your mix on the actual device you are going to use in church
      • Save a "universal" mix: you need to create your mix song-by-song
      • Export song mixes, wavs etc form the Player
      • Show lyrics or chord charts from the Player itself (most churches use Powerpoint or EasyWorship etc on a separate computer for this)If you need lyrics integrated with the track then we recommend our Split TracksOur chord charts which you can print out show our song arrangements exactly so are perfect for your musicians
      • Midi integration
      • Multiple foldback mixes beyond one for the band and the main mix for the congregation
  • Setting up the Player

    • How do I download the player, import the songs and where are they located on my computer?

      To download the Player once you have purchased it login to your account and go to My Downloadable Products. Click to download the programme and follow the instructions to install.

      When you have purchased and downloaded the songs, they will be stored as zip files in the place your computer normally saves downloads. Typically this is a folder called "My Downloads".

      The video shows you how to import Worship Backing Band songs into the MutliTrack Player:

      1. Buy the MultiTrack of your choice from the website
      2. Download the MultiTrack (DO NOT unzip it) noting where on your computer the download is stored
      3. Open the Worship Backing Band Player
      4. Click the LIBRARY button
      5. Drag the song from where it has downloaded on your computer into the centre of the Player
      6. The song will import and appear in the song library
      7. Drag the song from the Library into the Play List on the right
      8. Click the Play arrow to Play
      9. Drag other songs in and out of the Play List from the Library

       

    • How do I hook up my computer to the sound desk?

      If you want to use the two separate congregation/band mixes available you need a standard cable that goes from your 3.5mm stereo computer headphone output that splits into 2 inputs on your church mixing desk, which are most likely standard ¼ inch jack plugs. If your church/small group doesn’t have a PA system and is just using a single amp then a standard 3.5mm to whatever input your amp has (again probably ¼ inch stereo) will be fine.

  • How to use the Player

    • How do I build a playlist (setlist) in the Worship Backing Band player?

      1. Make sure the songs you need are in the Library (if not buy them from Worship Backing Band and drag them into the Library)
      2. Drag the song from the Library into the Play List on the right
      3. Click the Play arrow to play
      4. Drag other songs in and out of the Play List from the Library

       

    • How do I create an instrument mix using the Player?

      Each instrument stem has two independent volume sliders marked L (left) and R (right). Moving any slider forward or back boosts or cuts that instrument stems volume.

      You can boost and cut the volume of any instrument in the mix by using the stems’ individual volume slides. Moving a slider to the right boosts the signal and moving to the left cuts it. Any changes are saved via hitting the Save Song Mix button.

      The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front-of-house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.

       

    • How do I mix, mute or solo instruments, create and save a mix, and set up front-of-house (congregation) and foldback (band) mixes?

      How do I mix, mute or solo instruments

      Direct under the name of every instrument stem (e.g.ELEC1) there are two buttons. Mute and S (solo). Pressing the Mute button completely mutes the audio for that instrument stem on that song only, and the S button solos the audio for that stem only. Pressing the button a second time unmutes/unsolos that stem. You can choose any combination of mutes and solos you want. Hitting the Save Song Mix button saves your chosen mute/solo combination even if you remove that song from the playlist.

      How to solo stems using Hot Keys

      You can also solo/unsolo stem numbers 2-10 (Vox-Drums) using the Hot Keys 123456789 on the top of your keyboard under the F1 F2 F3 F4 etc keys. 0 solos the click track. Pressing the same key again unsolos that stem. This means you can also assign any stem to a keystroke basedUSBfootpedal – e.g. If you want to go to a chorus with just bass and drums hit the 8 and 9 keys together at the appropriate moment or even assign keys 8 and 9 to your footpedal for total hands free operation.

      How to mute stems using Hot Keys

      Just like soloing you can mute/unmute the same stems using the QWERTYUIO keys. These keys can again be assigned to a keystroke basedUSBfootpedal for hands free operation.

      How to mix instrument stem volumes

      Each instrument stem has two independent volume sliders marked L (left) and R (right). Moving any slider forward or back boosts or cuts that instrument stems volume.

      How to use the left/right volume slides for each instrument stem

      You can boost and cut the volume of any instrument in the mix by using the stems’ individual volume slides. Moving a slider to the right boosts the signal and moving to the left cuts it. Any changes are saved via hitting the Save Song Mix button.

      The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front-of-house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.

    • How do I create and save a mix?

      You can build your own unique song mix by muting, soloing or mixing the volume of any of the instrument stems. Hitting the Save Song Mix button on the top left hand side of the player saves any muted, soloed or adjusted volume sliders as well as tempo and key changes for that song ONLY.

      That data will be saved for that song until you resave a different mix or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list.

      N.B. Data is saved locally on your computer so if you transfer your player and tracks to a different machine then you will need to re-setup your song mixes. Please note you need an additional license for multi-users and a second computer.

    • How do I set up front-of-house (congregation) and foldback (band) mixes?

      The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front of house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.

    • Using the Player: how to start, stop, jump, loop, re-order songs etc

      How to skip to a different song in the playlist order

      How to loop a song section or skip to a different verse/chorus/bridge etc

      Press the spacebar once to both start a song and whilst the song is playing, loop the current song section one time.

      To jump or skip to a different song section use the , . buttons (that also show the < > symbols) to toggle backwards or forwards to a different verse/chorus/bridge section. Once you’ve toggled to your chosen section press the space bar once to activate the new song section. The player will automatically jump to the new song section when the current section has finished playing.

      How to move to a different song in the playlist order

      Once songs are built into a playlist you can skip between songs by using the up/down arrow keys on your keyboard.

      How to change the tempo

      To change tempo, move the tempo slider (to the left of the Play button in the centre of the player) up or down. To save the new tempo for that song hit the Save Song Mix button at the top left of the player in the Band pane. The tempo will be saved for that song until you adjust the tempo slider or hit the tempo reset button at the base of the tempo slider (followed by Save Song Mix button if you want to save the changed tempo).

      How to change the key

      To change key use the + or – buttons in the key change area (to the left of the Play button in the centre of the player). The key change increments are set in semitones/ half steps up or down. To save the new key for that song hit the Save Song Mix button at the top left of the player in the Band pane. The new key will be saved for that song until you resave a different key or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list.

      How to mute, solo and mix instrument stems

      Direct under the name of every instrument stem (e.g.ELEC1) there are two buttons. Mute and S (solo). Pressing the Mute button completely mutes the audio for that instrument stem on that song only, and the S button solos the audio for that stem only. Pressing the button a second time unmutes/unsolos that stem. You can choose any combination of mutes and solos you want. Hitting the Save Song Mix button saves your chosen mute/solo combination even if you remove that song from the playlist.

      How to solo stems using Hot Keys

      You can also solo/unsolo stem numbers 2-10 (Vox-Drums) using the Hot Keys 123456789 on the top of your keyboard under the F1 F2 F3 F4 etc keys. 0 solos the click track. Pressing the same key again unsolos that stem. This means you can also assign any stem to a keystroke basedUSBfootpedal – e.g. If you want to go to a chorus with just bass and drums hit the 8 and 9 keys together at the appropriate moment or even assign keys 8 and 9 to your footpedal for total hands free operation.

      How to mute stems using Hot Keys

      Just like soloing you can mute/unmute the same stems using the QWERTYUIO keys. These keys can again be assigned to a keystroke basedUSBfootpedal for hands free operation.

      How to mix instrument stem volumes

      Each instrument stem has two independent volume sliders marked L (left) and R (right). Moving any slider forward or back boosts or cuts that instrument stems volume.

      How to use the left/right volume slides for each instrument stem

      You can boost and cut the volume of any instrument in the mix by using the stems’ individual volume slides. Moving a slider to the right boosts the signal and moving to the left cuts it. Any changes are saved via hitting the Save Song Mix button.

      The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front-of-house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.

      How to set up separate front-of-house and foldback/band mixes

      The reason why each instrument stem has two independent volumes marked L and R is so that you can set up two separate mixes. One for front of house/ congregation (e.g. L) and the other as foldback/band (e.g. R) For instance you might want only the band (R) to hear the click track loudly. So boost the click slider marked R and bring the click slider above marked L down to 0.

      How to build and save a song mix

      You can build your own unique song mix by muting, soloing or mixing the volume of any of the instrument stems. Hitting the Save Song Mix button on the top left hand side of the player saves any muted, soloed or adjusted volume sliders as well as tempo and key changes for that song ONLY.

      That data will be saved for that song until you resave a different mix or hit the Reset Song Mix button (placed next to the Save Song Mix button) even if you remove the song from the play list.

      N.B. Data is saved locally on your computer so if you transfer your player and tracks to a different machine then you will need to re-setup your song mixes. Please note you need an additional license for multi-users and a second computer.

      How to loop the current song section

      Hitting the spacebar in the song section, currently playing (e.g. Verse 2) will cause the section to be repeated or looped ONCE, automatically and then carry on playing the rest of the song. Hitting the spacebar again before the repeat has taken place will cause the action to be cancelled. You can repeat a section as many times as you like with a single touch of the spacebar.

      Again for total hands-free control the spacebar can be assigned to any keystroke based USB footpedal.

      How to jump to and cue a different song section

      To change the sequence of the standard song structure toggle the < > keys backwards or forwards while a song is playing until you toggle over the new song section you want to jump to. This will cause sections in the song timeline to change colour from yellow to dark red/purple. Once you have toggled over the required section hit the spacebar once and the section will change colour to bright red. At the end of the current song section the player will jump to the chosen section automatically and in time.

      Again for total hands-free control the < > keys can be assigned to any keystroke based USB footpedal.

    • What are the hot keys and their functions?

      Starting/stopping

      Start a song - space bar
      Emergency stop – esc

      Looping/jumping

      Loop the current song section – space bar
      Jump to a different song section - < > keys followed by space bar(note these are the arrow keys above the , and . on your keyboard, not the up and down page arrow buttons - no need to hold down the shift key)
      Jump immediately to a different song section - < > keys followed by G

      Soloing/muting instruments

      Solo/unsolo individual instrument stems - keys 123456789
      Mute/unmute individual instrument stems - qwertyuio

      Tempo/key change

      Increase or decrease tempo – A and Z keys
      Increase or decrease the song’s key – S and Z keys

      Playlist

      Select different songs in the playlist - left and right arrow keys

       

  • Using Foot Switches

    • How do I connect a USB or midi foot switch to the Player and map it to the Hot Keys?

      The video below shows you how to use a foot controller.

      For total hands-free control any of the Hot Keys can be assigned to any keystroke basedUSBfootpedal. We’d recommend assigning the < > keys and spacebar to the left, right and centre buttons of a 3 button footpedal for full live control over all play, loop and jump/cueing functions. If you have a or second footpedal or a foot pedal with more buttons like the Keith McMillen Soft Step Controller (or any in that series).

      Please note that the company Keyworx appear to have gone out of business so we are unable to recommend using that in conjunction with the Soft Step. There are other free keystroke/midi mapping software options available (we don't endorse or support any particular brand).

       

  • Importing 3rd party or your own songs

    • How do I import my own songs, alternative stems or songs from other providers?

      There are two ways to add stems created or purchased outside Worship Backing Band (for instance at sites like Loop Community). This does require some technical know-how on WAV configuration and access to a DAW such as GarageBand.

      The configuration of your own or other Wavs needs to match the configuration of our own Wavs exactly to play in our Player so is not instant 'plug and play' in the same way as our own Worship Backing Band Wavs are.

      The process seems a little complicated but once you get the hang of it, it is relatively simple - you just need to be very accurate as mistakes will result in an error.

      Firstly, do ensure that the stems are in Wav format.

      You can replace any of the stems in an existing Pro Wav Stem song with a Wav audio stem that you’ve created (e.g. substitute the shaker audio for a new guitar part you’ve recorded) and secondly you can import full songs that you’ve created in your preferred DAW software as Wav stems into the player.

      1. To replace an existing stem in a Worship Backing Band song

      First locate the song file folder for the song you wish to edit on your computer and replace the individual instrument wav stem like-for-like with your new audio stem exported via your preferred DAW software.

      To do this go to your C: Drive or Home folder. There you should find a Worship Backing Band folder. Click into the folder and you should find a variety of other folders. Click into the Songs folder and then into the folder for the song you want to select (note - there are other file types with the same song name here. Ignore these, just click on the folder icon). Next click into the song (not MacOSX folder), then ‘Samples’, then ‘Imported’. Here you will the 14 individual Wav instrument stem parts for each song.

      Drag all those stems into your preferred DAW software to find out the exact song length.

      Create a stem of audio to the exact same length of all the other 14 stems and balance the volume to taste. Our stems are in mono/mono format so left and right audio must be exactly the same with no panning and effectively mixed all to centre.

      Print the stem to disk in WAV format then simply replace one of the existing stems with your new audio stem. NOTE the new stem has to be named exactly the same as the replaced stem in order for the player to recognise it. So if you are taking out ‘KEYS 2’, even if you are replacing it with a drum loop or a new guitar part, the new audio has to be called KEYS 2 The list of full stem names is below:

      1 INT CLK

      2 VOX

      3 BVS

      4 AC GTR

      5 ELEC 1

      6 ELEC 2

      7 KEYS 1

      8 KEYS 2

      9 BASS

      10 DRUMS

      11 EXTRAS

      12 CLICK

      13 NAT CLK

      14 VOX CUE

      There must be exactly one space character between words and no spaces at the start or end of the name.

      So, for example, "5 ELEC1" would fail (no space between "ELEC" and "1"), so would "5 ELEC 1" (2 spaces between "ELEC" and "1") and so would "5 ELEC 1 " (a space after "1")

      2. How to import songs from Loop Community, MultiTracks.com, Ableton or your own full songs into the player

      You can import any Wav stems into the player to create a custom song but this is not the quick 'Plug and Play' of our Worship Backing Band stems so will require you first to do some configuration in a DAW such as Ableton or Garageband. This is explained below.

      Our player supports up to 14 stems of Wav audio so simply configure your song audio into 14 stems, export it as Wavs from your DAW recording software and drag it into the library of the Pro Wav Player as per our own Pro Wav Stem Songs.

      To do this the stems from your recording software need to be bounced out as Wavs all at exactly the same length. If you have less than 14 stems in your song bounce the remainder of the 14 out as blank audio.

      In our MultiTrack player all our songs are mixed as mono/mono with no panning i.e. everything mixed centre to make use of the left/right separate front of house and foldback monitor mix options. We’d suggest you do the same to make full use of this feature.

      If you want the player to be able to loop and jump backwards and forwards to verses and choruses within your song you need to make note within your DAW software of the exact 100th of seconds of each of those marker points. To do this either click on each song section marker point in your DAW software and manually make note of its timing (e.g. 151.39 secs). Some software like ProTools will give you the ability to run out a marker point text file so that you don’t need to manually make a note of each point. See your DAW software instructions for how to do this.

      Note - if you want to incorporate space for a two bar intro click as per our Pro Wav stem songs you need to set this up BEFORE making note of the marker points (as they will obviously change if you then add a two bar intro.

      Once the stems are bounced out as Wavs put them in a folder and name each stem as per the naming convention below:

      1 INT CLK

      2 VOX

      3 BVS

      4 AC GTR

      5 ELEC 1

      6 ELEC 2

      7 KEYS 1

      8 KEYS 2

      9 BASS

      10 DRUMS

      11 EXTRAS

      12 CLICK

      13 NAT CLK

      14 VOX CUE

      There must be exactly one space character between words and no spaces at the start or end of the name.

      So, for example, "5 ELEC1" would fail (no space between "ELEC" and "1"), so would "5 ELEC 1" (2 spaces between "ELEC" and "1") and so would "5 ELEC 1 " (a space after "1")

      Then open the library area of the Pro Wav Player and drag the whole folder in. The song will be listed in the library area as ‘My New Song’ until you change the name and set up the verse/chorus/bridge marker change points.

      Setting up your song’s name, key and marker change points.

      Drag ‘My New Song’ from your library into the playlist area on the right hand side of the player. Hit Control m simultaneously and a deep edit screen will appear over the player.

      Here on the left hand side you can add the song name, song key and in the centre two sections marked ‘section start point’ and ‘section finish point’ where you add in the songs verse/chorus/bridge marker change points in 100ths of seconds.

      The song should start at 0.00 so the first section finish point should be at the beginning of your intro if you have added space for a two bar intro click as detailed above. So if your intro start 6.315 seconds, out that data in the section finish field.

      The start of the next section (e.g. verse 1) should now be automatically in place so next enter the date for the next change point (e.g. verse 1 into pre chorus)

      Minutes to seconds calculator

      All song change marker points need to be listed in seconds and hundreds of seconds eg. 97.254. (NOT minutes and seconds). If your DAW software shows minutes and seconds for each marker change point (e.g. 1 min 1.45.234) use the minutes and seconds calculator converter provided for you in the top right hand corner of the of the player deep edit window. I.e. enter 1.45.234 into the calculator and it will give you the time in seconds only (i.e. 105.234)

      Continue with these steps until you have entered all the possible section change points you may want to jump to while you play the song. The final section finish point should be the very end point of the entire song.

      Remember to save your changes via the save button at the top left of this deep edit screen.

    • How to build or remove a custom arrangement

      How to build a custom arrangement

      There are two ways to build a custom arrangement. The simplest method which will be enough for most users is to change the arrangement on the fly via the < > spacebar mute and solo hot keys. These functions are designed for one touch simplicity in a live worship team environment and should suit 95% of users 95% of the time.

      If however you want to dive deeper and create your own custom arrangements we’ve built in the freedom to do so via your favourite Digital Audio Workstation software such as ProTools, Logic, Ableton, Reaper etc. So if you want a song version that starts with Verse four followed by five chorus’s, ending with the bridge, and replacing the guitars and keys with loops, brass and bagpipes you can! (but it doesn’t necessarily mean you should!)

      The stems you’ve got are high quality WAVs so you can import them into any DAW software and chop, change or replace them to your hearts content. Then all you need to do is re-import them into the player.

    • How to remove a custom song from the song library

      If you have imported a song that did not include metadata, it will be given a name such as "WBB90075_0102My Song".

      If you wish to remove that song, follow these steps:

      1. Open the folder where the player is located.The name of the folder is "MultiTrackProWavPlayer".On a Mac, it's in your Home folder; on Windows, it's at the top level of the C: drive.
      2. In that folder, you will see a folder named 'songs'.Open that folder.This folder is where the song library files are stored.Each song in the library comprises two files and one folder.Each custom songs is given a unique code of the form "WBB9nnnn_0102" (where nnnn is a 4-digit number)The 2 files and folder include that code.The files are named "song_WBB9nnnn_0102.js" and "WBB9nnnn_0102.mov".The folder name will end with "song_WBB9nnn_0102"and will begin with the name of the folder (or zip file) that contains the Ableton project.For example, for a song imported from an Ableton project in folder "my_ableton_song_project", the files and folder might be named as follows:song_WBB90075_0102.jsWBB90075_0102.movmy_ableton_song_project_496c97cf53e418f04bf0f66ad34250de_song_WBB90075_01023. To remove a custom song, simply delete the corresponding correct files and folder.There is no need to quit the player. However, the song library listing is only updated when you click on the "LIBRARY" button so you may need to click it twice (once to hide the song library list and again to show the list).
  • Troubleshooting

    • The player shows an alert saying "Couldn't load the .mov file" when I try to import a song.

      This indicates that QuickTime is not installed correctly on your Windows computer.

      Please download and install QuickTime from this page: https://support.apple.com/kb/dl837

    • Left and right volume channels sound identical / Audio problems

      Your Windows PC may be set to play in mono!

      If so, when you use the MultiTrack Player you will not hear any changes that you make which affect the audio in the left/right channels.

      It is possible that your PC is set to play in mono, or that a Windows update has installed an audio enhancement which is affecting the channel volume levels. To fix this, make sure that all audio enhancements are disabled, as some of these disable stereo playback. Here are instructions on doing this: http://technicallyeasy.net/2010/09/how-to-disable-audio-enhancements-windows-7/

      Finally, in the sound control panel is a "Configure" button, which will allow you to test your audio setup and check that you are playing back in stereo. Please confirm that you have used this button and that you can hear the output in stereo.

      I've got audio problems on my Windows PC when using the Player

      If you are using a Windows PC and the audio pops, clicks, crackles or goes silent (drops out) for short periods then try disabling the so-called "audio enhancements", which are known to cause problems with Windows audio.

      Here are instructions on doing this for Windows 7: http://technicallyeasy.net/2010/09/how-to-disable-audio-enhancements-windows-7/

      For Windows 10, go to this page: http://windows.microsoft.com/en-gb/windows-10/fix-sound-problems#v1h=tab05 then click on the "Turn off Audio Enhancements" link on the left.

    • I have audio problems (Windows) with the Player

      Left/right channel issues

      If you are having problems with the left and right channel volume levels on a PC and everything seems to be playing at the same level in each channelyour Windows PC may be set to play in mono !

      If so, when you use the MultiTrack Player you will not hear any changes that you make which affect the audio in the left/right channels.

      It is possible that your PC is set to play in mono, or that a Windows update has installed an audio enhancement which is affecting the channel volume levels. To fix this, make sure that all audio enhancements are disabled, as some of these disable stereo playback. Here are instructions on doing this for Windows 7: http://technicallyeasy.net/2010/09/how-to-disable-audio-enhancements-windows-7/ and Windows 10 http://technicallyeasy.net/disable-audio-enhancements-windows-10/

      Finally, in the sound control panel is a "Configure" button, which will allow you to test your audio setup and check that you are playing back in stereo. Please confirm that you have used this button and that you can hear the output in stereo.

      Pops, clicks, crackles or silence

      If you are using a Windows PC and the audio pops, clicks, crackles or goes silent (drops out) for short periods then try disabling the so-called "audio enhancements", which are known to cause problems with Windows audio. Instructions for doing this are above.

    • I've upgraded my Mac operating system and now I'm having problems

      This is a problem that happens to some existing Mac users when they upgrade their Mac operating system. Users get a message telling them that their library needs to be updated or that you need to update to the newest version.

      First of all please check that you are runnign the latest version of our Player - this is currently 1.0f26 if you are on a Mac. You will find this number at the top of the Player screen when it is running.

      Assuming this is the case you need to re-import all your songs into the latest version of the Player.

      Here are instructions on how to do that. Please follow them very carefully.

      If, at any stage you aren't sure what to do next (or the instructions aren't clear) please stop and email us.

      To re-import songs from an older version of the player to the latest Mac version (1.0f26) please do the following:

      1. Quit the player if it is running
      2. In the Finder, open the Home folder (Go / Home or cmd+shift+h)
      3. In that folder, open the folder named MultiTrackProWavPlayer
      4. In that folder there's a folder named songs. Rename it to songs_old
      5. Create a new folder named songs and copy the file help.html from songs_old into songs
      6. Run the player (which is the app named ProWavPlayer_V_1_0) in MultiTrackProWavPlayer
      7. It must say "MultiTrack Pro Wav Player Version 1.0f26" at the top.
      8. Click on the LIBRARY button. It should show an empty library (i.e. no songs).
      9. With the player open, go to the Finder and open the songs_old folder.
      10. View the contents as a list (View / as List or cmd+2)
      11. You're now going to import each song in this folder into the player, one song at a time.To do this drag the folder for each song over the central panel of the player and drop it there.This will cause the song to be imported into the latest version of the player.Note that each song has a folder with a long name, e.g. opentheeyesofmyheart_737fe59f7365ee63xyzecef44666e9ee1_song_WBB0091_0102
      12. When you have imported one song, quit the player, then open the player.The player should NOT give an alert saying "The songs in your library need to be updated."If it does, stop and let me know, so can help to find out what went wrong.The player should show the first song that you have re-imported in the library.Drag that song into your playlist and try to play it.It should play with no errors.If it does, stop and let me know, so can help to find out what went wrong.
      13. Now continue importing all your remaining songs, following the same procedure described in steps 8 to 11.

      Keep a note of which songs you have imported.

      If you try to import a song a second time, the player will show an alert saying "You are trying to import a song that already exists".

      In that case, click on the button labelled "Abort song import"

    • How do I remove a song from my Player Library?

      To remove a song from the library, follow these instructions very carefully:

      1. Run the player and make sure that the song you intend to remove is not in the playlist

      2. Quit the player

      3. On your computer, find and open the player's "songs" folder.

       

      For Windows, the folder name is:

      C:\MultiTrackProWavPlayer\songs

       

      For Mac, it's:

      Home / MultiTrackProWavPlayer / songs

       

      In there, you will see several (possibly many) files.

      4. Find and remove the song metadata file. Optionally, remove other related files.

       

      In the list of song files, for each song there are 2 files and 1 folder.

       

      The folder for a song will have a very long name that starts with something similar to the song title and ends with "song_WBB0nnnn_nnnn" (where 'n' denotes a number between 0 and 9).

      For example, the song "One Thing Remains" would have a folder with a name like this:

      onthingremains_8eeab672731816a3326a0055ce611624_song_WBB0150_0102

      Look for a file whose named matches the "song_WBB0nnnn_nnnn" string at the end of that folder name with an extension of ".js".

      In this example, you would look for a file named "song_WBB0150_0102.js".

      This is known as the song metadata file.

       

      Note that, depending on your computer settings, you may / may not see the extension part.

      So, in this example, you may only see a file named "song_WBB0150_0102"

       

      To prevent the player loading the song, delete that file.

      Optionally, you can remove the folder for the song (i.e. the one with the very long name), as that will be very large (around 500Mb). However, this is not necessary if you only want to remove the song from the player's library.

    • I'm having problems installing QuickTime on a PC

      Although QuickTime is no longer supported by Apple, it is still possible to install it.

      Unfortunately, the installer sometimes needed some help (even when Apple supported Quicktime!)

      So if you run into problems do the following:

      1. Reboot your PC. (Sometimes the QuickTime install needs this for some unknown reason)
      2. Download the latest QuickTime installer from here: https://wbb.s3.amazonaws.com/QuickTimeInstaller_7_7_9.exe
      3. Navigate to the download location.
      4. Right-click on the QuickTime installer and open Properties.
      5. Select the Compatibility tab.
      6. Check the ”Run this program in compatibility mode for” box.
      7. Select Windows Vista from the drop-down menu.
      8. Check the ”Run this program as an administrator” box
      9. Confirm changes and close Properties.
      10. Run the QuickTime installer.
      11. Reboot your PC.

      If you do get any errors during this process, please make a note of them (or, if possible, take screenshots of the errors, as the exact wording can be important in resolving an issue). Then drop us an email as we can always support you to get things working

  • Questions about MultiTrack stems (songs)

    • How do I remove a song from my Library?

      To remove a song from the library, follow these instructions very carefully:

      1. Run the player and make sure that the song you intend to remove is not in the playlist

      2. Quit the player

      3. On your computer, find and open the player's "songs" folder.

       

      For Windows, the folder name is:

      C:\MultiTrackProWavPlayer\songs

       

      For Mac, it's:

      Home / MultiTrackProWavPlayer / songs

       

      In there, you will see several (possibly many) files.

      4. Find and remove the song metadata file. Optionally, remove other related files.

       

      In the list of song files, for each song there are 2 files and 1 folder.

       

      The folder for a song will have a very long name that starts with something similar to the song title and ends with "song_WBB0nnnn_nnnn" (where 'n' denotes a number between 0 and 9).

      For example, the song "One Thing Remains" would have a folder with a name like this:

      onthingremains_8eeab672731816a3326a0055ce611624_song_WBB0150_0102

      Look for a file whose named matches the "song_WBB0nnnn_nnnn" string at the end of that folder name with an extension of ".js".

       In this example, you would look for a file named "song_WBB0150_0102.js".

      This is known as the song metadata file.

       

      Note that, depending on your computer settings, you may / may not see the extension part.

      So, in this example, you may only see a file named "song_WBB0150_0102"

       

      To prevent the player loading the song, delete that file.

      Optionally, you can remove the folder for the song (i.e. the one with the very long name), as that will be very large (around 500Mb). However, this is not necessary if you only want to remove the song from the player's library.

Still need help?

Got a question about our products or need some help or training in how they work? Our 'How To' videos and FAQs in the Help section should cover everything but...

If you still need help then please do email [email protected]. If your email is about an order please give the order number AND the email address used to place the order. If you have problems with the MultiTrack Player rather than email please instead complete this Technical Support Form.