Account Support

We provide quick and efficient email-based customer support whether you have a technical question about MultiTracks or need help with your account.

  • Account Support

    • How do I contact you?

      Our preference is for email contact and we work hard to ensure either a same day or next day response.

      Please email us on [email protected]

    • My basket is empty even though I've added something to it

      This occasionally happens (sorry!). To sort it out you simply need to clear your cache. In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If you are struggling a quick Google search will give more detailed instructions.

    • I can’t login to my account/remember my password

      You login to your account here.

      If you have forgotten your password please click the option to send you a new one. We find that many internet service providers block these auto-sent emails, however so if you don't receive the new password please email us for a manual reset.

      Email us at [email protected]

      If you have a particular password you would like us to use please let us know, otherwise we will use the word "password". You can then login and change it to something more secure.

      Please note that the login for the Musicademy website is different to Worship Backing Band. You will need a separate account for each website.

    • How does the licensing work for CCLI?

      Worship Backing Band pays a license fee (to MCPS and/or the relevant publishers) for the rights to use the various songs (audio & visual) on its products. Churches using the products for public worship will still need to complete their usual CCLI return which reports each time the song is sung.

Still need help?

Got a question about our products or need some help or training in how they work? Our 'How To' videos and FAQs in the Help section should cover everything but...

If you still need help then please do email [email protected]. If your email is about an order please give the order number AND the email address used to place the order. If you have problems with the MultiTrack Player rather than email please instead complete this Technical Support Form.